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Kudos0

16.7.2.11 and do NOT move this thread.

What is wrong with you people at Symantec? Sure gradual updates are fine. But it’s been 7 days and I still do not have 16.7.2.11
 
Who do I have to contact to get it? Do I have to talk to chat support? This is nuts I was very happy with 16.7.2.10 and now I'm stuck with 16.5.0.135 because of your unclear announcement.
Windows 10 Pro 64-bit / Norton Security v.22.17.x

Replies

Kudos0

Re: 16.7.2.11 and do NOT move this thread.

What is wrong with you people at Symantec? Sure gradual updates are fine. But it’s been 7 days and I still do not have 16.7.2.11
 
Who do I have to contact to get it? Do I have to talk to chat support? This is nuts I was very happy with 16.7.2.10 and now I'm stuck with 16.5.0.135 because of your unclear announcement.
Windows 10 Pro 64-bit / Norton Security v.22.17.x
Accepted Solution
Kudos4 Stats

Re: 16.7.2.11 and do NOT move this thread.

Hi, SGFC,

Am sorry to see that you're upset over this, but, the 16.7.2.11 Update appears to have been Pulled due to the symantec Server Crash a few days' ago and are working to correct this.  I can understand that you're upset by this by all the Problems that have been happening at the moment, but please be patient.  Thank-you.

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]
Kudos0

Re: 16.7.2.11 and do NOT move this thread.

Thank you for an answer Sir.

It is very much appreciated. I was very satisfied with 16.7.2.10 and because of the announcement I tried to manually update and ended up with this prehistoric build of NIS 2009.

I understand that it has to be gradually released to prevent server issues. But this is very disgraceful.

Windows 10 Pro 64-bit / Norton Security v.22.17.x
Kudos0

Re: 16.7.2.11 and do NOT move this thread.

I think that it is about time that Symantec made this update available for all users to download manually. Unless there are still bugs, let's get this over with. I, for one am tired of getting error messages because I am stuck with a version that came out before Win 7 was released (16.5.0.135) and judging from what I see on this forum, so are a lot of other people

To add to this, I have emailed customer support to see if they will extend my subscribtion to compensate me for the time that I had paid for but was unable to use the program fully. The reply was that:

"The update has been released already. To install the update we need to uninstall and reinstall the product using below steps:"

Needless to say, the steps are do a full uninstall and install the program which I could download in full from a web link that he gace me. However, the version that he told me to download is 16.5.0.135. Someone has to educate these people as to what's going on.


Message Edited by blegs38552 on 09-06-2009 08:28 AMMessage Edited by blegs38552 on 09-06-2009 08:29 AM
ASUS Intel i7 desktop 16 GB RAM, 2 GB discrete Video RAM, 1 TB HDD, 180 GB Corsair Force 3 SSD, Windows 8.1 Preview, NIS 2013 and NIS Beta for Windows 8.1
Kudos1 Stats

Re: 16.7.2.11 and do NOT move this thread.

Please read this post which has just been posted by a Symantec employee:

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=71600#M71600

According to said post, customers should be having the patch by 11th September. 
Your Norton Ladybug.
Kudos0

Re: 16.7.2.11 and do NOT move this thread.


Yaso_Kuuhl wrote:

Please read this post which has just been posted by a Symantec employee:

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=71600#M71600

According to said post, customers should be having the patch by 11th September. 

I hope symantec Fixed what was wrong and that it doesn't Crash the Servers again...

Thursday, November 21, 2013: The THREATCON was changed to Level 1: Normal | Tue., Nov. 05, 2013: Zero-Day Vulnerability: Microsoft Security Advisory 2896666 | Saturday, November 09, 2013: Cyber-Criminals Serve Up A Veritable Smorgasbord Of Threats For South Koreans | Wednesday, October 09, 2013: New Internet Explorer Zero-Day Targeted In Attacks Against Korea And Japan [C.V.E.-2013-3897]

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