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Kudos0

19.5: File insight problem report

Problem: Sometimes (may be) on some links you will not see File Insight window, instead of it you will see Security History window only. If to start download again File Insight window successfully appears.

Latest reconstuction:
Page: http://blog.webroot.com/2011/08/03/new-tool-released-kiss-or-kick-zeroaccess-goodbye/
Find link in the text: "AntiZeroAccess", press it. Download will start. Immediately press View details in Norton's small download insight window in the right bottom corner of the display.

Percentage of problem occur after pressing View Details (approx. times):

Success (File Insight window appeared): 10-12
Failure (Security (Recent) History window appeared only): 3-4

Problem starts only after update to 19.5. only. never saw in the past on the couple of machines.
Probably still will be in future, if it is in 1 of 4-5 times of download.

Browser: always latest chrome (always 16.0.912.77 m)

Other browsers: not tested.

OS: WinXP SP3 Pro 32bit

Product: NIS 19.5.0.145

Please, check probability of it and fix. Thanks.

Replies

Kudos0

Re: 19.5: File insight problem report

Problem: Sometimes (may be) on some links you will not see File Insight window, instead of it you will see Security History window only. If to start download again File Insight window successfully appears.

Latest reconstuction:
Page: http://blog.webroot.com/2011/08/03/new-tool-released-kiss-or-kick-zeroaccess-goodbye/
Find link in the text: "AntiZeroAccess", press it. Download will start. Immediately press View details in Norton's small download insight window in the right bottom corner of the display.

Percentage of problem occur after pressing View Details (approx. times):

Success (File Insight window appeared): 10-12
Failure (Security (Recent) History window appeared only): 3-4

Problem starts only after update to 19.5. only. never saw in the past on the couple of machines.
Probably still will be in future, if it is in 1 of 4-5 times of download.

Browser: always latest chrome (always 16.0.912.77 m)

Other browsers: not tested.

OS: WinXP SP3 Pro 32bit

Product: NIS 19.5.0.145

Please, check probability of it and fix. Thanks.

Kudos0

Re: 19.5: File insight problem report

once more

for now it was for:

http://www.kaspersky.com/antivirus-removal-tool?form=1

button-link "Download" for Version 11 (11.0.0.1245) (English)

directly after View Details pressed:

you can see no download insight item.

if to refresh that section (for example after 30 seconds):

and as always no any File Insight window appeared.

Kudos0

Re: 19.5: File insight problem report

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