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Kudos0

2 icons in system tray

I have read around in the forums and no real fix is there despite this problem being there for months! I am uninstalling this piece of crap AV and going back to NOD32

Replies

Kudos0

Re: 2 icons in system tray


Matrix_Leader wrote:

I have read around in the forums and no real fix is there despite this problem being there for months! I am uninstalling this piece of crap AV and going back to NOD32



Hi Matrix_Leader,

                                Sorry to hear it, but did you try a complete new install of Norton using NRT and CCleaner?

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: 2 icons in system tray

Hi Matrix_Leader. I have never had an issue with 2 icons in the tray.

As suggested a fresh install using the Norton Remove and Reinstall Tool, may well fix that problem.

You can always set your tray notifications to hide one of them, if you don't want to do that.

Symantec is aware of this issue, and is likely to fix it in the next version upgrade.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: 2 icons in system tray

yeah man, plus, I said I just formatted my laptop and this is a totally fresh install with Windows Defender disabled completely

The issue happened after NAV performed its first update

Kudos0

Re: 2 icons in system tray

No man, I only posted this thread after readin many threads about this same issue on these forums and at the end, reinstalling didn't help, clean install didn't help, deleting that registry entry helped temporarily.

IMO, these kind of errors are simply unprofessional and inexcusable. It didn't happen before only with the recent update that I did yesterday did it cause this issue.

I am very angry because I spent 4 hours formatting and reinstalling all my apps and since I'm a perfectionist I cannot live with 2 icons in my tray

Kudos1 Stats

Re: 2 icons in system tray

Matrix_Leader, I understand your frustration. I'll see if I can get one of the Symantec people to address this thread.

EDIT--I've asked someone from Symantec to update us.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: 2 icons in system tray

Thank you for that. I want this to be rectified for others at least but as for me, this silly mistake has turned me off as it made me waste my entire day formatting and reinstalling everything to get a perfect system with a clean registry (without the use of any reg cleaners offcourse) and I get this. I won't be renwing my NAV license anymore this is one lost customer and I know many others on these forums who have done the same.

Hope this issue is addressed ASAP as it reflects badly on the image of Norton

Kudos1 Stats

Re: 2 icons in system tray

Hi,

     Certain updates causes norton to create two icons in tray. Its a known bug (and requires some considerable attention) which may go after restarting (cold booting ie shutdown, power off, poweron and start). Sometimes it goes only after next update else using any bruteforce steps like NRT and CCleaner or reinstallation of whole OS!

regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: 2 icons in system tray

yeah I wasted a whole day reinstalling my whole OS and 100s of programs. Never touching anything which comes from Symantec in the future.

Kudos0

Re: 2 icons in system tray

I have experienced this intermittantly. A reboot cures it every time. Using NIS 21+ on Windows 8.1 Pro 64 bit.

Kudos0

Re: 2 icons in system tray

Pretty much what NIK mentioned above doing a shut down that seemed to solve my problem with this and havnt had it happen in a bit.

Kudos3 Stats

Re: 2 icons in system tray

Hi Matrix_Leader:

A few users have reported that changing their boot time protection (Settings | Computer | Real Tme Protection | Enable Boot Time Protection) to Aggressive and re-booting their system solved this problem.

escherplex: 2 icons in system tray

TomiRed: Them 2 NIS icons in the system tray just won't go away

------------
MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

Kudos0

Re: 2 icons in system tray

Does NIS work properly with the 2 icon in system tray? if so,what's the beef?Does it create another problem?

Kudos0

Re: 2 icons in system tray

Thanks imacri, I tried your posted trick. Mine was on off position. I did get a second icon when I updated tonight and applied a patch and rebooted.

Kudos0

Re: 2 icons in system tray

Hi, all. I've been in contact with Symantec, and rest assured, a fix is being worked on.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos1 Stats

Re: 2 icons in system tray

I spent mega-hours on the two icon in system tray issue. I  uninstalled; ran the clean utility; re-installed; and there the icons were. I called NIS Support Level 1. They uninstalled and re-installed to no avail, so I was elevated to a Level 2 Support person. They did the same thing the first support agent did to no avail. I started fooling with the NIS Settings and found the Real Time Protection > Enable Boot Time Protection (Agressive or Normal) resolved the problem permenantly. Windows 8.1 started the problem. I have had no further issues.

Kudos0

Re: 2 icons in system tray

Imacri's suggestion does seem to work.

I always have my boot time setting set to Aggressive, and have never experienced the two icon issue.

This way, Norton loads before anything else at start up.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos2 Stats

Re: 2 icons in system tray

Hi,

Today I noticed for the first time the presence of the two NIS icons in the systray since I installed NIS 21.1 on my Windows 8.1 PC.
A reboot solved the problem.
I personally think that this is only a cosmetic issue since all layers of protection of NIS continue to work properly.

It would still be appropriate to get a patch from Symantec as soon as possible that would make peaceful and happy all users who are afflicted by this issue.

Sandro

Sandro

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