I have read around in the forums and no real fix is there despite this problem being there for months! I am uninstalling this piece of crap AV and going back to NOD32
Matrix_Leader wrote:I have read around in the forums and no real fix is there despite this problem being there for months! I am uninstalling this piece of crap AV and going back to NOD32
Sorry to hear it, but did you try a complete new install of Norton using NRT and CCleaner?
Hi Matrix_Leader. I have never had an issue with 2 icons in the tray.
As suggested a fresh install using the Norton Remove and Reinstall Tool, may well fix that problem.
You can always set your tray notifications to hide one of them, if you don't want to do that.
Symantec is aware of this issue, and is likely to fix it in the next version upgrade.
yeah man, plus, I said I just formatted my laptop and this is a totally fresh install with Windows Defender disabled completely
The issue happened after NAV performed its first update
No man, I only posted this thread after readin many threads about this same issue on these forums and at the end, reinstalling didn't help, clean install didn't help, deleting that registry entry helped temporarily.
IMO, these kind of errors are simply unprofessional and inexcusable. It didn't happen before only with the recent update that I did yesterday did it cause this issue.
I am very angry because I spent 4 hours formatting and reinstalling all my apps and since I'm a perfectionist I cannot live with 2 icons in my tray
Matrix_Leader, I understand your frustration. I'll see if I can get one of the Symantec people to address this thread.
EDIT--I've asked someone from Symantec to update us.
Thank you for that. I want this to be rectified for others at least but as for me, this silly mistake has turned me off as it made me waste my entire day formatting and reinstalling everything to get a perfect system with a clean registry (without the use of any reg cleaners offcourse) and I get this. I won't be renwing my NAV license anymore this is one lost customer and I know many others on these forums who have done the same.
Hope this issue is addressed ASAP as it reflects badly on the image of Norton
Certain updates causes norton to create two icons in tray. Its a known bug (and requires some considerable attention) which may go after restarting (cold booting ie shutdown, power off, poweron and start). Sometimes it goes only after next update else using any bruteforce steps like NRT and CCleaner or reinstallation of whole OS!
yeah I wasted a whole day reinstalling my whole OS and 100s of programs. Never touching anything which comes from Symantec in the future.
I have experienced this intermittantly. A reboot cures it every time. Using NIS 21+ on Windows 8.1 Pro 64 bit.
Pretty much what NIK mentioned above doing a shut down that seemed to solve my problem with this and havnt had it happen in a bit.
A few users have reported that changing their boot time protection (Settings | Computer | Real Tme Protection | Enable Boot Time Protection) to Aggressive and re-booting their system solved this problem.
escherplex: 2 icons in system tray
TomiRed: Them 2 NIS icons in the system tray just won't go away
------------MS Windows Vista Home Premium 32-bit SP2 * Firefox 26.0 * IE 9.0 * NIS 2013 v. 126.96.36.199HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
Does NIS work properly with the 2 icon in system tray? if so,what's the beef?Does it create another problem?
Thanks imacri, I tried your posted trick. Mine was on off position. I did get a second icon when I updated tonight and applied a patch and rebooted.
Hi, all. I've been in contact with Symantec, and rest assured, a fix is being worked on.
I spent mega-hours on the two icon in system tray issue. I uninstalled; ran the clean utility; re-installed; and there the icons were. I called NIS Support Level 1. They uninstalled and re-installed to no avail, so I was elevated to a Level 2 Support person. They did the same thing the first support agent did to no avail. I started fooling with the NIS Settings and found the Real Time Protection > Enable Boot Time Protection (Agressive or Normal) resolved the problem permenantly. Windows 8.1 started the problem. I have had no further issues.
Imacri's suggestion does seem to work.
I always have my boot time setting set to Aggressive, and have never experienced the two icon issue.
This way, Norton loads before anything else at start up.
Today I noticed for the first time the presence of the two NIS icons in the systray since I installed NIS 21.1 on my Windows 8.1 PC.A reboot solved the problem.I personally think that this is only a cosmetic issue since all layers of protection of NIS continue to work properly.
It would still be appropriate to get a patch from Symantec as soon as possible that would make peaceful and happy all users who are afflicted by this issue.
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