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Kudos0

2 Viruses on my pc in 2 weeks

I have the latest edition of NS. Most of my settings are "out-of-the-box". I made a few settings stronger.

In the last 2 weeks I have gotten trojan.gen.npe and trojan.gen.2. NS did not block these and only picked them up after doing a full system scan.

Why didn't NS block these? Do I need more protection than NS? What?

Been using pc's since win98 first came out and never had a virus until now.

Labels: Virus

Replies

Kudos0

Re: 2 Viruses on my pc in 2 weeks

> run Norton LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup.

https://submit.symantec.com/false_positive/

Kudos0

Re: 2 Viruses on my pc in 2 weeks

How do you know for sure they are viruses? Could be false positives. 

Kudos0

Re: 2 Viruses on my pc in 2 weeks

NS identified them as viruses and removed them.

Kudos0

Re: 2 Viruses on my pc in 2 weeks

For second opinion choose File and / or Search hash at VirusTotal and/or submit to Symantec for review analysis > see > How to report false positives

> from Norton Quarantine > More Options > Copy to Clipboard > see information

Kudos0

Re: 2 Viruses on my pc in 2 weeks

There are things called false positives. Just cause any antivirus tells you something is a virus does not necessarily mean it is. Especially if it was found during a full scan. What were the files? Where were they located? It will be in your quarantine. Avast is legendary for false positives. 

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