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Kudos0

2009 Norton Internet Security Update communications error

Theres the red x on my Norton Internet security 2009 and it says somewhere because it needs to be updated.  It can't connect to the update off the program and when I do all the stuff to download the free update off this website and its all about to start it comes up with communications error.  Please help.

Replies

Kudos1 Stats

Re: 2009 Norton Internet Security Update communications error

a simple reboot will help sometimes
"All that we are is the result of what we have thought"
Kudos0

Re: 2009 Norton Internet Security Update communications error

No sorry, the same error still appears.
Kudos0

Re: 2009 Norton Internet Security Update communications error

What is the error code? Try clicking on Help and Support then using One Click Support. You can search the error code in the Symanyec site.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: 2009 Norton Internet Security Update communications error

Well, I try to run it on the website it says:

Internet connection not detected...

When I try to run it off my desktop it says:

Communications error

Kudos0

Re: 2009 Norton Internet Security Update communications error

Are you using any other security products? Did you try the things I mentioned?
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: 2009 Norton Internet Security Update communications error

tomo1234321, take a look at your hosts file that should be found in the C:\WINDOWS\system32\drivers\etc folder. Are there any entries that don't begin with a # and aren't for localhost?Message Edited by reese_anschultz on 11-04-2008 11:19 AM
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: 2009 Norton Internet Security Update communications error

I use Threatfire and Spyware Blaster as well. The files inC:\WINDOWS\system32\drivers\etc are: hosts hosts.msn Imhosts.sam networks protocol services None beginning with a #.
Kudos0

Re: 2009 Norton Internet Security Update communications error

Threatfire is known to cause errors with NIS. Happened to me. Uninstall Threatfire and see what happens.
Real Time Protection = NIS 2009 + NATBehavior Analysis = ThreatfireOn Demand = MBAM
Kudos0

Re: 2009 Norton Internet Security Update communications error


tomo1234321 wrote:
I use Threatfire and Spyware Blaster as well. The files inC:\WINDOWS\system32\drivers\etc are: hosts hosts.msn Imhosts.sam networks protocol services None beginning with a #.
I asked for ones that did 'not' begin with a #.
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: 2009 Norton Internet Security Update communications error

That is why I said none beginning with a #.  Those files I listed are the only ones there.

Kudos0

Re: 2009 Norton Internet Security Update communications error

Sorry, I guess I misunderstood your response. I originally asked you to look at your hosts file and report on lines that do not begin with #. You've indicated that there is a hosts file in the folder, so now open it with notepad and report any lines that do not begin with #.Message Edited by reese_anschultz on 11-06-2008 02:11 PM
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: 2009 Norton Internet Security Update communications error

That file only has inside it:

127.0.0.1       localhost

Kudos2 Stats

Re: 2009 Norton Internet Security Update communications error

go hier and download the  updates from norton , www.symantec.com/autotools click on Intelligent Updater ,install it , check that you use als standart browser i explorer,do you use another web explorer like mozilla or....?
Kudos0

Re: 2009 Norton Internet Security Update communications error


tomo1234321 wrote:

That file only has inside it:

127.0.0.1       localhost


That's what I was looking for, thanks! Unfortunately, this is exactly how it should be so it isn't the source of your problem.

Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: 2009 Norton Internet Security Update communications error

Ok then...  Great help.
Kudos0

Re: 2009 Norton Internet Security Update communications error

tomo1234321, did you try  ialexandra73's suggestion?
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation
Kudos0

Re: 2009 Norton Internet Security Update communications error

Ok I tried that and it worked thanks.

Kudos1 Stats

Re: 2009 Norton Internet Security Update communications error

tomo1234321, I'm glad to hear that your problem was solved!
Reese AnschultzSenior Software Quality Assurance Manager, Symantec Corporation

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