• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos3 Stats

$25 Amazon card email - ifeelgood gives "An error occurred"

I finally received the $25 Amazon gift card email, but when I go to the ifeelgood site linked in the email, after it asks for my email address, it says "An error occurred". This happens every time I try it. Still not working. I left a support message for ifeelgoods, but they don't respond.

Replies

Kudos3 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I have the same problem.

Kudos2 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I have the same problem.  I emailed customer service from the ifeelgood site, but have not heard back.

Kudos2 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I just chatted with customer service.  He says it has to be 60 days since you renewed and then the link should work? I don't know why they sent the link then so early.  I have like 17 more days to go.

Kudos5 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

My email states :"Your Gift Card must be claimed within 30 days of receiving this email to successfully redeem."

They tell you 60 days. How can we trust them? 

I've been a customer of both Life Lock and Norton for years, and obviously this is not good customer service.

Thank you Cindy for the feedback.

Kudos2 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Thanks Cindy - I agree it was ridiculous to send these out this early with the text that the card must be 'claimed within 30 days' when it actually can't be claimed until 60 days after the anniversary date. Very confusing! I tweeted to @NortonSupport and they didn't seem to have any idea what was going on either. According to that schedule, since I was billed on 1/27 I won't be eligible until 3/28! Why even bother sending it out now? I'm going to have to put the date in my calendar to remind myself. It would nice to have an official comment on this from a Norton rep here; 60 days from renewal billing or 30 days from the email? Which is correct?
Kudos3 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I have tried repeatedly to activate my Amazon Gift cards, but every time I return to the process I get a message that "An error occurred."  I have sent messages to ifeelgood several times, but there has been no response.

If Norton is going to entice customers to purchase its products by offering a reward card, then it should make sure the process works properly.

Ignoring customer inquiries is NOT the way to gain customer loyalty or future business.

Kudos1 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I had the same issue. Norton essentially brushed me off. 

Kudos3 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Hi everyone,

Sorry for the inconvenience caused. I will check with concern team and get back with details on this issue. Thanks 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Thanks, because the fulfillment vendor that you chose is not responding at all and those manning your Twitter feed are just referring us back to ifeelgoods support. We're in a loop error.
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Norton sent me an email that said I would receive a $25 Amazon gift card upon "successful renewal."  When I didn't receive it after successfully renewing in early January, I contacted support who told me I had to wait 60 days.  There was no such condition in the email or in any fine print.  They refused to send the gift card until 60 days which will be in early March.  I am not happy about this and will be even less happy if I have problems collecting the gift card as indicated in this thread.  Please investigate and make things right.  This has been a colossal marketing disaster.

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I did the same as you - I called after renewal - they said it would have to be 60 days. But I got the email for getting the gift card before the 60 days.  The link says an error has occurred.  I chatted with norton customer service - they said the link would work after 60 days from renewal (which for me is in about 2 weeks).  So I am waiting, but my expectations are pretty low at this point.  I also emailed ifeelgoods and have not received any response.

Kudos1 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Hi @wha & @CindyLynne,

We are aware about this issue and concern team looking into it. I will update this forum post once we have more information. Thanks

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

the online support team also told me to wait 60 days.  Since the email says to redeem within 30 days, I am loosing any confidence in Symantec.  If I cannot trust them for a simple task like emails and billing, how do I know they are keeping my technology safe?

Also, the twitter team is not connected with this forum or to the billing/marketing department - sounds like loads of internal issues with the company these days

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Please read the thread people.  A rep has apologized and is looking into it.  It involves a third party fulfillment provider so it will involve talking between the two.  This takes time.  They have acknowledged the confusion and are acting on it.

Kudos1 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I was able to get the gift card code from ifeelgood yesterday.

Kudos1 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

just tried it and was able to redeem my card - thanks Norton for fixing the issue

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I just tried it now and can confirm that it is working.  I was able to get my code and that code worked properly to redeem my gift at Amazon.  Patience paid off; thanks to Norton and ifeelgoods for resolving this issue.

I'd suggest previous posters give it a shot now.

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

@Patrick J Dunn & @alexfogelson, Thanks for the update. We are glad that you were able to redeem gift voucher. 

Hi Everyone,

Please try again and let us know if you are still getting error message. Thank you for your understanding and patience. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

RA Pitera:

I just tried it now and can confirm that it is working.  I was able to get my code and that code worked properly to redeem my gift at Amazon.  Patience paid off; thanks to Norton and ifeelgoods for resolving this issue.

I'd suggest previous posters give it a shot now.

Thanks for the update, @RA Pitera  

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Mine worked too - thank you!

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I just tried, and it is most definitely NOT working.

" An error has occurred" -- in both IE 11 and Firefox 58.0.2.

(I wrote three emails to support at ifeelgoods - nada.)

Please advise.

P

Kudos1 Stats

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I’m afraid it still isn’t working for me. Same error as earlier. 

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Not working for me either.  Followed the link in the email and entered my email address and get the same error message as before. using IE11 but also just tried it in chrome and same error message.  This is getting frustrating wondering why it is working for some but not others.

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I think it may help to determine a solution if people still having issues provide more details. I think the renewal date might be important and including the browsers and versions you tried like Leapfrog1964 did is a good idea. Also, you may want to try clearing the browser cache; I know this sounds like a level one support thing, but ifeelgoods.com may have set a cookie that needs to be flushed. It's worth a try. It seems pretty clear to me that the issue is on ifeelgoods, but Norton needs to apply a little pressure. I'd hate to lose an account like Norton over something like this if I were them and I think the total and complete lack of response on their part to customers should give Norton pause to reconsider their relationship. It's reflecting on their brand as well.
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Just tried again and cleared cache and cookies prior to attempting...still receive the error message as before.  Tried to use Chrome yesterday (on my phone) and got the same error.  I just curious is everyone else using the same starting link (from the email) as [Removed]

I registered when I first received the email in December 2017; My subscription auto renewed January 26, 2018; but my subscription wasn't due until February 2018 and now shows it will expire February 15, 2019.  I wonder if it is possible that I need to wait until after February 15, 2018 to attempt the gift card submission?  Sorry but with all the other thought processes on this thread I thought I would throw a semi-logical one out there.

[Admin Edit: Removed link unique to customer]

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Just my personal thoughts here. Nothing official.

I'm wondering if the timing for this is tied into the Norton Refund policy. I have seen where the rebate card is supposed to be received up to 60 days after renewal, ( possibly the actual renewal date of the subscription, not payment date ). This coincides with the Norton return policy of up to 60 days from purchase. That could explain the delay in delivery of the card as Norton ensures the user does not renew, get the rebate, then claim a refund.

As for once the cards are received, I have no suggestions of what is happening there. Unless the card is being received before the 60 day period, and cannot be activated until 60 days has passed.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

I have the same problem. I received the email saying I could claim my $25 Amazon gift card (implying immediately). I get the simple message "An Error Occurred". I have send two emails to iFeelGoods Support over the past two weeks and have not received a reply. I also sent an email to Norton with no reply so far.

This same "claim" email states that the offer will end in 30 days (from receipt of the email?). I checked and a 60 day delay from Norton Renewal will be about 5-6 days before the offer expires. If it ends up that Norton cheated me, I will cancel my Norton business (about $117/year and have been a customer for over 10 years).

Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Hi Everyone,

Issue "$25 Amazon card email - ifeelgood gives "An error occurred" is fixed now. Could you please try again and let us know the issue status? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: $25 Amazon card email - ifeelgood gives "An error occurred"

Mine has worked though it takes a bit for the process to go through but I received a code and was able to add it to my Amazon account. thanks to all who helped in fixing this issue.

This thread is closed from further comment. Please visit the forum to start a new thread.