Hello, I've had a samsung Note 10+ for about 3 or 4 years. I bought it from the Samsung site, it was refurbished. I had norton 360 on it the whole time. I'm trying to access an app now in play store, which I've never used. I could not load google play, it continues to say "something went wrong" try again. I went to Best Buy and ended up buying a Samsung Flip 5, thinking it was time, and also that it might solve my google play problem. It did not. I'm getting the same message. I've been online with samsung, spent some quality time with the best buy geek squad, and was online with Norton. So I've gone thru all the steps of emptying cache/data, cking the internet, removing updates, etc etc. The best buy guy said last night he wonders if its a google problem. At this point I've uninstalled norton from my phone thinking that was the problem but it didnt fix it. So now I have 2 problems. How do I get my norton back on my phone, and has anyone heard of this issue with androids where google play just will not load? I'm about to give up on the 2nd problem (google play) but not being able to load apps is starting to affect my overall quality of life. lol. Thank you!