• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

3 Questions About My Recent License Renewal

Been a long time user.

Received an e-mail from Norton stating that my license for Norton Premium was renewed.

3 Things:

1 - The charge was a whopping $117+. I have never paid anywhere close to that. OK, that's not really a question, just a staggered bewilderment.

2 - My phone protection [iOS] shows as "Trial" - why?

3 - I used to pay for LifeLock, but I canceled it last month because I knew that Norton was taking it over and it was to be included in my new subscription. How do I find it - in program - & activate it?

Replies

Kudos0

Re: 3 Questions About My Recent License Renewal

richfed:

Been a long time user.

Received an e-mail from Norton stating that my license for Norton Premium was renewed.

3 Things:

1 - The charge was a whopping $117+. I have never paid anywhere close to that. OK, that's not really a question, just a staggered bewilderment.

As you may have seen in other posts, it is usually less expensive to purchase a new subscription from reputable retailers. You could 

2 - My phone protection [iOS] shows as "Trial" - why?

Personally, I would not bother with NMS for IOS. It is only able to help locate your phone, and backup your contacts. There is no AV included. You can get the same functions for free from Apple using the Find my Phone app and iCloud. And it works better.

3 - I used to pay for LifeLock, but I canceled it last month because I knew that Norton was taking it over and it was to be included in my new subscription. How do I find it - in program - & activate it?

I believe you should have information in your renewal email on setting up Identity protection. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 3 Questions About My Recent License Renewal

Seems like a low blow to customers like me who have been using Norton products for nearly as long as I've been using a PC. Having to rebuy the product from another source to get a reasonable price seems ... well ... unreasonable.

Kudos0

Re: 3 Questions About My Recent License Renewal

We hear you.

The Automatic renewal fee is somewhat like a convenience fee, because it saves you from having to remember your renewal date, and you also do not have to search around for a better price.

It's all part of marketing.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 3 Questions About My Recent License Renewal

Renewal fee? Is that a joke? Paying for $50 or more for the "convenience" of an auto-renewal is a sham. Seems pretty shady to me. Why in the world would you need to cancel your license and then purchase a new one from a retailer for half the price? By the way, I was charged about one-month BEFORE my subscription even expired. In fact, it has yet to expire. Just disgusted at Norton's "marketing" strategy.

As for the iPhone, I do realize it doesn't serve all that much of a function, but I wan wondering why it always shows up in red and as a Trial in Norton Studio.

And then LifeLock -- I have received nothing at all that enables me to use that feature. I don't see any options for it in the program, either. I thought it was to be integrated.

Norton is still, overall, a great product, but they ought to iron out these issues for not only long-time loyal customers, but new ones, as well

Kudos1 Stats

Re: 3 Questions About My Recent License Renewal

And then LifeLock -- I have received nothing at all that enables me to use that feature. I don't see any options for it in the program, either. I thought it was to be integrated.

LifeLock has nothing to do with the Norton Security product. It is a credit monitoring service sold by Norton since their recent acquisition of that company. See here.    https://us.norton.com/lifelock-identity-theft-protection?inid=norton.com...

The renewal process should include an email reminder about a month before product expiry. That should give the details of the renewal including the price and the date the payment would be taken. From what I've heard, the actual payment usually gets taken about 2 weeks before expiry.  You always have the option to opt out of this program and shop around yourself each year.

I have no experience with Norton Studio. I loaded it for a quick test and found there were issues with device info updating on my Win 10 computer. IMO, the Studio product was created for Win 8 and 8.1. I know the Windows Store says it is compatible with Win 10, but I have my doubts that it was ever updated for Win 10.  Best to use the my.norton.com web site, although that also has its issues with the devices page.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 3 Questions About My Recent License Renewal

I just want to add something to this thread, incase anyone comes across it with similar issues;

1 - the 50+ difference in price to have your product automatically renewed is just not fair. As I see it, it is at least as much a "convenience" to Norton as it is to the user. Though it will involve uninstalling/reinstalling and inserting a new key once a year, that is, unfortunately the way this user will be going in the future. Norton really ought to change that policy. I bought my first computer in 1994. For most of that time, I have used Norton.

2 - The Norton Studio issue with my iOS phone has been resolved in an update to that App.

3 - I finally figured out LifeLock. It IS included with Norton Premium. It is just not seamlessly integrated [yet?]. I found it via Norton 'nag" pop-up ads on my system. After several look-sees, I finally found the information input page and am now all set. I would recommend a link be put in the product interface to make it easier to "discover."

Kudos1 Stats

Re: 3 Questions About My Recent License Renewal

re number 1 above.  There is not need to uninstall/reinstall if you are renewing the same product version, ie Deluxe, or Premium, and the current installation is working just fine. All you need to do is wait until a day or two before the current product expires and click on Renew on the main Norton Screen. Then click on I have a key or code and enter the new product key.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 3 Questions About My Recent License Renewal

Good deal. Thanks!

Kudos0

Re: 3 Questions About My Recent License Renewal

richfed:

3 - I finally figured out LifeLock. It IS included with Norton Premium. It is just not seamlessly integrated [yet?]. I found it via Norton 'nag" pop-up ads on my system. After several look-sees, I finally found the information input page and am now all set. I would recommend a link be put in the product interface to make it easier to "discover."

Hi richfed:

Are you certain you didn't pay extra to have LifeLock bundled with your Norton Security Premium subscription?  The feature described at https://us.norton.com/norton-security-with-backup to "protect your finances, privacy and personal information every time you go online" refers to the free Norton Identity Safe browser extension for managing logins, and Norton's LifeLock page at https://us.norton.com/lifelock-identity-theft-protection only mentions a 10% discount for existing Norton customers.

My automatic renewal is turned off (I always buy Norton on sale from retailers like BestBuy or Staples and keep a spare product key on hand to renew my subscription the day before it expires as peterweb suggested <here>) so I'm not sure if that makes a difference, but I logged in to my Norton Account today at https://my.norton.com/account/subscriptions and LifeLock is not listed under my Additional Benefits or anywhere else that I can see in my account.

EDIT:

I also noticed that Norton Security Premium is currently advertised for 60% off ($49.99 USD) for a one-year subscription on their U.S. site.  I don't know where you're located but you might want to contact Norton Customer Support via a Live Chat at www.norton.com/chat and see if they can offer a better price.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.0.85 * MB v3.1.2

Kudos1 Stats

Re: 3 Questions About My Recent License Renewal

End-of-Life announcement for Norton Identity Protection Elite
This announcement only applies to Norton Identity Protection Elite. Our subscribers who have received a complimentary Norton Identity Protection service from Symantec will not be affected at this time.

https://support.norton.com/sp/en/us/home/current/solutions/v122944187

Kudos0

Re: 3 Questions About My Recent License Renewal

I have never knowingly paid for LifeLock through Norton. All I know is that I kept receiving a pop-up reminder from Norton on my desktop that my Norton subscription contained so much more. It took me several tries, over a couple of months, to finally find the input page for Norton's "new feature." After reading the above 2 posts, I am more confused than ever.

I'm not going to worry about it, and next year, I will take the advice of those who suggested it and get a new key at a discounted rate. After 25 years, I never had my subscription rise like that before.

Kudos0

Re: 3 Questions About My Recent License Renewal

richfed:

I have never knowingly paid for LifeLock through Norton. All I know is that I kept receiving a pop-up reminder from Norton on my desktop that my Norton subscription contained so much more. It took me several tries, over a couple of months, to finally find the input page for Norton's "new feature."

Hi richfed:

If this is the pop-up you've been receiving, see Symantec employee matt_phillip's comments in the thread Disable Pop Up Tray Marketing Notifications.  I haven't seen these pop-ups myself, but I assumed that was because I have Settings | Administrative Settings | Special Offer Notification disabled.  I thought this additional feature was being offered in a future release of Norton but you might be correct that users are already being allowed to opt in for this free identity theft protection.

Someone else following this thread might know more about the terms and conditions of this "special offer".  It's always possible that it's only being offered to users who have automatic renewals enabled in their Norton Account.

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.3.0 * NS Premium v22.10.0.85 * MB v3.1.2

Kudos0

Re: 3 Questions About My Recent License Renewal

That would be the one.

Kudos0

Re: 3 Questions About My Recent License Renewal

I spent some time looking at Norton Internet Protection, the "free" service added to subscription because, somehow, auto renewal was turned on after over 20 years of buying the product outright for 25%-40% of the renewal price and typing in the new key. (While I hate this obvious ploy, I have been used to it for years). What surprised me MOST was that NIP uses CSID, owned by Experian, a direct competitor to LifeLock. This tells me that CSID will/should be replaced in 2018 by LifeLock now that Symantec owns them. I suspect they are giving CSID service "free" now since its a dead end product that will be replaced with LifeLock next year, and probably wont be free.  I also blanched at the amount of data Symantec wants ME to share with their new competitor and decided, again, that I don't trust any of these clowns well enough to give them all my account numbers, let alone my user names and passwords. I decided to sit this round out and see if Symantec does better in 2018. The last thing I want to do is give cringe worthy personnel data to CSID and then again to LifeLock in a few months. I doubt I will ever be comfortable enough to provide username/passwords to them.  I have been in the business to long, stuff happens.

Kudos0

Re: 3 Questions About My Recent License Renewal

TimG:  I spent some time looking at Norton Internet Protection, the "free" service added to subscription because, somehow, auto renewal was turned on [..].

Um, you mean Norton Identity Protection?
https://support.norton.com/sp/en/us/norton-identity-protection/current/info


Users may enroll or cancel Automatic Renewal & remove payment info at anytime.
Update Norton account settings > https://support.norton.com/current/solutions/v52531049

Norton automatic renewal option does not equate to "best price" nor "loyalty discount".  Shop around for best price from reputable vendor. 


Norton products (including subscriptions and Automatic Renewals) may be refunded within 60 days of the purchase date.

https://support.norton.com/sp/en/us/home/current/solutions/kb20100512172507

Thanks

Kudos0

Re: 3 Questions About My Recent License Renewal

 I also blanched at the amount of data Symantec wants ME to share with their new competitor and decided, again, that I don't trust any of these clowns well enough to give them all my account numbers, let alone my user names and passwords.

Whatever identity protection service you use, you will have to give that information. How else can the service check to see if your identity is being attacked? 

Obviously it is up to you to choose whether or not you trust a given service with this information.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.