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360 22.214.171.124 forgets IDSafe log-ins.
Hello, I run a WinXp Home 32bit sp3 system in which I have IE8 wide release and Mozilla Firefox 3.0.7. And Norton 360 latest version with LIveupdate running frequently..
I had noticed after upgrading from 360 v2 to v3 that it was missing some log-ins data. I uninstalled and re-installed v3 (a couple of times in a couple of different ways) and the data appeared to all be there but then I noticed that some log-ins were missing. I did a restore instead of removing and re-installing again and the log-ins again appeared to be there (not sure if all of them were but the ones I had noticed missing before were there) later (not sure if the computer had been turned off) some of the log-ins were again gone. The interesting thing is that if you access through the browser and hit the Norton button in the browser and go to Manage Log-ins it displays the missing log-ins. (no, typing in the URL still will not have the program auto-fill it). Whereas it is missing the log-ins data in the Cards & Log-ins button in the browser.
I had contacted email support but after two contacts they instructed me where to go to restore from a previous profile as a fix. If I do this everyday I guess it's a fix :)
I had probed for the way to completely remove 360 and all traces of it but I am a newbie when it comes to editing the registry and am trying to find any answer before going this route and slowly using up the number of times that I am allowed to re-install the product before having to deal with customer support.
*** It is strange because I have noticed at least one particular log-in as always disappearing. **
I have not run any registry programs since I noticed this issue. 360 reports the last it had run its registry program was March 9th 2009. And the last time I restored the IDSafe settings was yesterday.
As far as I can tell I have everything as up to date as possible and am not quite sure what else to do. It is very inconvenient because when I go to a new site and its information is stored I cannot do a backup because I do not know if I am backing up with information missing.
Any help or suggestions would be appreciated as I would consider this to be a basic feature (not so basic I am sure if I knew all the programming and testing that goes into supporting this feature) of 360.
Thank you much!