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Kudos1 Stats

360 Back Up Feature Not Seeing My Back Up Drive!

Norton 360 version 2 does not recognize that my M drive [a USB firelight external] is connected. It is.

My Computer recognizes it --- I can see the files on it; Vista's Back-up works on it; I can manually move or copy files to it; Even Norton sees it when I set-up a back-up, it just refuses to write to it - as of May 9. It worked perfectly before then.

I ran a support scan --- no problems. I checked Device Manager --- no problems. If I check the last back-up details in Norton, it says: "Date of last backup: 12/31/1969 2:00PM" Obviously, that is incorrect. The solution is to be sure that my destination drive is connected and then to try again. It is and I have - several times; same result.

Using Vista Ultimate SP1 ... any ideas? The rest of the program is functioning normally.

Replies

Kudos0

Re: 360 Back Up Feature Not Seeing My Back Up Drive!

Norton 360 version 2 does not recognize that my M drive [a USB firelight external] is connected. It is.

My Computer recognizes it --- I can see the files on it; Vista's Back-up works on it; I can manually move or copy files to it; Even Norton sees it when I set-up a back-up, it just refuses to write to it - as of May 9. It worked perfectly before then.

I ran a support scan --- no problems. I checked Device Manager --- no problems. If I check the last back-up details in Norton, it says: "Date of last backup: 12/31/1969 2:00PM" Obviously, that is incorrect. The solution is to be sure that my destination drive is connected and then to try again. It is and I have - several times; same result.

Using Vista Ultimate SP1 ... any ideas? The rest of the program is functioning normally.

Kudos0

Re: 360 Back Up Feature Not Seeing My Back Up Drive!

For how long has Norton 360 v2 been installed?
"All that we are is the result of what we have thought"
Kudos2 Stats

Re: 360 Back Up Feature Not Seeing My Back Up Drive!

A couple of months ...

I have resolved this issue -- no thanks to e-mail support who had me trying various scripted "solutions" --- I changed the backup drive to be my G drive [a Corsair flash], saved the settings, then went back and reverted to my M drive.... just completed a full backup!!

No idea why or how, but it worked.

Kudos0

Re: 360 Back Up Feature Not Seeing My Back Up Drive!

Good to hear, thanx for your feedback
"All that we are is the result of what we have thought"

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