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Kudos0

360 causing computer to freeze

I downloaded the 360 standard about 1 week ago and have been having major problems ever since.  It now takes up to 30 minutes just to retrieve my e-mail and downloads are impossible as my computer freezes every time.  I went to the forum and found a similar issue and tried to download the program recommended (it erased all but the registration so you could start over and reinstall) but computer froze (2x's).  I went into my system programs to uninstall Norton 360 however, it "initialized" for over 1 hour and froze the computer (again).  I have to reboot my computer every time I use it and then, MAYBE, it will work.  Every day it's worse.

I am truly irritated right now!  HELP....

Replies

Kudos0

Re: 360 causing computer to freeze

1. run chkdsk /f /r

2. post your operating system and release e.g. XP SP3

Kudos0

Re: 360 causing computer to freeze

Ran check and rebooted.  Came back:

NTFS

Clear

I have Windows XP

Hope that's what you wanted....I'm no guru LOL

Kudos0

Re: 360 causing computer to freeze

Well you open a cmd windows and type chkdsk /f /r and you will be given the option for it to run on reboot. You reboot and the chkdsk should run. I am not sure when you got NTFS clear.

Goto to control panel, system., general tab and advise what service pack you have instaled.

Kudos0

Re: 360 causing computer to freeze

Windows XP, 2002, SP 3

Run, put in the check command you suggested, said yes to check on reboot, rebooted, came up "NTSF", next line "clear".  Then commenced to normal startup.

Kudos0

Re: 360 causing computer to freeze

Since I did this, my toolbars are "funky" looking....blacked out in places, missing gaps...don't understand.

Kudos0

Re: 360 causing computer to freeze

I dont know. I think there are issues under XP, so it does not surprise me that you too are an XP user.

The funky may be a graphics driver issue. YOu really need to post a screen grab. Look for/at snagit, its a program that can capture any form of screen shot.

Kudos0

Re: 360 causing computer to freeze

OK...so I shut down my computer (out of frustration) and now my toolbar is fine. (??)  I made sure that Norton and other frequent sites are on my "trusted" list.  Defragged and cleaned system.  All seemed OK....but I was not allowed to download anything from Norton (to delete product and try again) AND my e-mail was messed up Had prob with that until about 30 minutes ago and then it fixed itself ??????  SO.....now I'm still having the same problems I was having before I contacted the Forum.  I had absolutely NO problems until I downloaded this product.  I am frustrated, ANGRY, irritated and want this prob fixed!!  I should NOT have to download another product to fix YOUR product that should NOT have had the problem in the first place. 

I know you are just trying to help and I really, really appreciate it a bunch, but I need a solution.

Thanks

Kudos0

Re: 360 causing computer to freeze

Do you have any other security programs installed?

Kudos0

Re: 360 causing computer to freeze

Windows Defender.  Nothing else.  This was already installed when I installed Norton 2 yrs ago and haven't had any problems until now....think there may be a conflict with new Norton?

Kudos0

Re: 360 causing computer to freeze

There could be a conflict.  It wouldn't hurt to turn off Windows Defender to see if it is involved or not.

Kudos0

Re: 360 causing computer to freeze

Turned off Windows Defender and rebooted.  Again tried to initialize N360 with the same result....nothing works (I let it "initialize" for 20 min, this time it didn't freeze comp but had to CTL/ALT Del to stop it).  How come the icon on desktop won't take me directly to N360...have to go thru programs.  Didn't do that before.  Does that help, give you any clue to prob?  Right now, I want this OFF my comp.  Afraid to download any "fixes" from Norton...scared things will mess up even more.

Kudos0

Re: 360 causing computer to freeze


123JudyB123 wrote:

Windows Defender.  Nothing else.  This was already installed when I installed Norton 2 yrs ago and haven't had any problems until now....think there may be a conflict with new Norton?


What Norton product and version did you have installed before you installed 360?

Is it the 2013 version you are trying to fix?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze

Can you generate a complete memory dump when the system freezes ?

Please use one of the following registry keys to initiate:

  1. With PS/2 keyboards, you must enable the keyboard-initiated crash in the registry. In the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\i8042prt\Parameters, create a value named CrashOnCtrlScroll, and set it equal to a REG_DWORD value of 0x01.

  2. With USB keyboards, you must enable the keyboard-initiated crash in the registry. In the registry key HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\kbdhid\Parameters, create a value named CrashOnCtrlScroll, and set it equal to a REG_DWORD value of 0x01.

You must restart the system for these settings to take effect.

Once the memory dump is generated in C:\windows\memory.dmp, please let me know.

Thanks,

Snehansh

Kudos0

Re: 360 causing computer to freeze

Sorry for delay in response.....

I purchased the Norton prog at the store in 2010 and installed just fine.  I downloaded and purch the upgrade last yr.  I have the N360 standard, which I just installed weeks ago.  Don't know how to find out the version/upgrade info.

Thanks for trying to help!

Kudos0

Re: 360 causing computer to freeze

Huh?

Sorry folks, I am not a comp guru nor am I a programmer , so I'm not sure what you're talking about.  I can do a lot of the basic stuff and figure some things out, but you lost me.....

'preciate your trying!  Still having prob with initializing and on reboot it can take up to 5 min for my screen to come up and often up to 10 to do anything with comp.  Still freezes on daily basis and I don't do a lot of games, have next to nothing on programs and very little internet.  Again, these prob NEVER happened until this N360 install.  I clean up and defrag regularly.

Kudos0

Re: 360 causing computer to freeze


123JudyB123 wrote:

Sorry for delay in response.....

I purchased the Norton prog at the store in 2010 and installed just fine.  I downloaded and purch the upgrade last yr.  I have the N360 standard, which I just installed weeks ago.  Don't know how to find out the version/upgrade info.

Thanks for trying to help!


You seem to have started having these problems when you installed the 2013 version.

I would suggest reverting to 2012, V6.

Download the Norton Removal Tool from here   www.norton.com/nrt

Download a fresh copy of N360 from here   www.norton.com/n360s_6
If you use Identity Safe, backup/export your data.
Uninstall your Norton product with Windows control panel.

Reboot.
Run the Norton Removal Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Import your Identity Safe data.


If you get things working again with V6, you might want to stay with that for a while until things get better with the 2013 versions.

Be sure to go into Settings and look for a setting for Automatic Download of Upgrade in Updates. Disable that option so it will not automtically upgrade you to 2013 for now.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze

Thanks for that info....but didn't work.  Everytime I attempt to download the prog I am stopped.  I can NOT download that prog.  Even went so far as to call my provider to make sure all lines/modem were in working condition.  I have attempted to download the removal program a total of 20 times and I am prevented from doing so.  Have shut down, rebooted, attempted to download removal program, and tried and tried and tried.....  FYI another person suggested it before and it did the same thing.

So what is up?  I can't remove, can't download removal program, have verified what is allowed/safe, turned off my other security program, verified modem et al are ok, cleaned and defragged, rebooted numerous times...now I'm more than frustrated.

If someone has to call me to get this fixed (free of charge!!), then let's do it.  I WANT THIS OFF AND FIXED.  I am going to attempt to download this program a few more times after sending this.

I noticed there is no icon for crying.

Kudos0

Re: 360 causing computer to freeze

Can you run a full system scan in Safe Mode? To enter safe mode, press the F8 key repeatedly as your computer is booting up.

I would also suggest a second opinion scan using the FREE version of Malwarebytes.
You can find it here http://mbo.origin.mb-internal.com/products/malwarebytes_free/

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze


123JudyB123 wrote:

Thanks for that info....but didn't work.  Everytime I attempt to download the prog I am stopped.  I can NOT download that prog. 


This could be due to something as simple as a security setting in your browser that prevents downloads.  Can you be more specific about how you are "stopped" from downloading, including any popup notifications you might be getting about this?

Kudos0

Re: 360 causing computer to freeze

Installed Malware prog.....found 437 prob!  Oh my.  Ran scan 4 times to get rid of prob.  OK now system runs much faster and access to internet is quicker.  THANK YOU!

Went to download the removal program...no go.  To answer the other msg you sent me:  I can get as far as getting to the download when I actually loose my internet connection.  I get the popup notifying me that I don't have connection (yet I'm ON-line??).  That's why I contacted my provider earlier today.  No prob with internet until I try to download removal tool.   Also, after running the Malware scan, I went into my cont panel to try to del N360 that way.  Still ran forever "initializing". 

'preciate your help and patience.

Ya'll must not want to loose customers, you put glue on the prog before sending it out...lol

Kudos0

Re: 360 causing computer to freeze

Hi 123JudyB123,

I just read thru this thread and I have to ask - which browser are you using? 

You were asked earlier to tell us the version of your N 360 standard.  You said you didn't know how to do that. Please open N 360 and click on Support on the main page and then About from the drop down.  You should see an entry for version which is what we are asking for.

You mentioned that you had N 360 201`0 and purchased an upgrade last year and install N 360 a week ago - is your subscription expired by chance?  Please explain to us how you got the copy to install a week ago.

Kudos0

Re: 360 causing computer to freeze


123JudyB123 wrote:

Installed Malware prog.....found 437 prob!  Oh my.  Ran scan 4 times to get rid of prob.  OK now system runs much faster and access to internet is quicker.  THANK YOU!

Went to download the removal program...no go.  To answer the other msg you sent me:  I can get as far as getting to the download when I actually loose my internet connection.  I get the popup notifying me that I don't have connection (yet I'm ON-line??).  That's why I contacted my provider earlier today.  No prob with internet until I try to download removal tool.   Also, after running the Malware scan, I went into my cont panel to try to del N360 that way.  Still ran forever "initializing". 

'preciate your help and patience.

Ya'll must not want to loose customers, you put glue on the prog before sending it out...lol


At least Malwarebytes made some progress for you.

Try downloading the Norton Removal Tool from here. If your browser is blocking redirects, this link will bypass those.

If that works you can try the instructions I gave above.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze

This morning I ran the Malware prog and found more errors, which I cleaned up.  OK...now it took me 12 tries to get to internet ("this program is not responding") notification.  Rebooted and finally was allowed to get here.

Now, to answer your ques.  I can NOT open N360, as it is always "initializing" and freezes, so I have to ctr/alt del to close it.  This is all I can pull up for you (I installed the N360 on 8-13-12):

If you need to install Norton 360 v6 on a different computer, copy the folder C:\Documents and Settings\All Users\Documents\Norton\{N360630014-SHPD-FSD25037} to that computer, then double-click the N360-UPGRADE-ESD-NoDefs-19-8-0-14-EN.exe icon to install the product.

Product key(s):
Norton 360 v6
<removed>

I received a popup from Norton informing me my prog was due for the upgrade.  I went to the Norton website and downloaded your standard.  Everything went fine.  Download worked properly.  No prob until later that day, I noticed it was more diff to get to the internet, but sporatic.  Then I couldn't get an upgrade of flash player.  Wasn't too concerned, just thought it was me.  It got worse and worse, slower and slower.  I had Norton, so I wasn't concerned about any spyware, etc.  Also had Windows Defender....what the heck, double dose of protection...right?   Guess not.   Finally, got really frustrated and started this thread....and here we are.

Oh, yes....tried to click the removal tool link that the other guru suggested in the last msg....no go.  Same prob.  No "internet connection" popup.

I don't dig into the Web and go into questionable websites.  I stick to my specific favorites.  Haven't downloaded anything except N360 (and recently) the Malware prog.  Don't do games except what is in Microsoft.

I know ya'll are just trying to figure this out and help, but I'm ready to toss this comp I'm so frustrated.  I was tempted to go into setups and start "clicking", but was afraid I'd do more damage (besides I don't know doodoo about it). 

Thanks!

[Edit: Removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Kudos0

Re: 360 causing computer to freeze

Windows Internet Explorer

AT&T my provider

Kudos0

Re: 360 causing computer to freeze

Do you have TortoiseSVN software on your computer? There is a known issue that is resolved by updating the Tortoise software.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze

No I do not.  Never heard of it.  Thanks for the input, though.

Kudos0

Re: 360 causing computer to freeze

Have to restart comp to get to internet.  Malware prog found 4 prob and fixed.  When I can get to net, things go fine....it's just getting there is a prob.  BTW is is new!!  Didn't have this until Malware prog.  Obviously, something??? is blocking/stopping/hendering.  Do I need to turn something on/off?  Norton does not want to go away or even get fixed.  Can not upgrade anything (flash player, adobe, etc).

Help....please.

Kudos0

Re: 360 causing computer to freeze

Try running a full system scan in Safe Mode with both Norton and Malwarebytes. Reboot between the scans. This may delete malware that could be hiding behind running Windows processes.

Test the sytem.

If you are still having trouble, click on the Start button. Search for msconfig.exe. Right click on it and click run as administrator. Click on the Startup tab and then click to disable all programs from starting up.

Reboot and test the system. If it now works, try re enabling a few programs at a time in msconfig. Reboot and test again until you find the offending program.

See if any of this helps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: 360 causing computer to freeze

Will try.  Wish me luck.  Thanks!

Kudos0

Re: 360 causing computer to freeze

Went into Safe Mode and ran scan as you suggested....BINGO!  Malware problems....fixed.  Ran scan 3 times before final clean.

BTW FYI I could remove N360 in Safe Mode without  a prob!  Ran Malware again in Safe Mode after removing N360....more problems (64)...fixed!

Out of Safe Mode, turned on Microsoft Defender and could update that program without a prob!!!!  I hesitate right now, to reinstall N360 'cause this comp is ZIPPING ALONG and don't want to upset my HAPPY mood right now.  Prob tomorrow morning (and I'll update you on it's status).  I will also try to update other prog that have been blocked and I now know how I can fix most of the problems.

After sending this and acknowledging you are a GOD , I will do a HAPPY DANCE

Kudos0

Re: 360 causing computer to freeze


123JudyB123 wrote:

Went into Safe Mode and ran scan as you suggested....BINGO!  Malware problems....fixed.  Ran scan 3 times before final clean.

BTW FYI I could remove N360 in Safe Mode without  a prob!  Ran Malware again in Safe Mode after removing N360....more problems (64)...fixed!

Out of Safe Mode, turned on Microsoft Defender and could update that program without a prob!!!!  I hesitate right now, to reinstall N360 'cause this comp is ZIPPING ALONG and don't want to upset my HAPPY mood right now.  Prob tomorrow morning (and I'll update you on it's status).  I will also try to update other prog that have been blocked and I now know how I can fix most of the problems.

After sending this and acknowledging you are a GOD , I will do a HAPPY DANCE


OK, Seem to be getting somewhere.

It would still be worth reinstalling 360, to see if things work properly now that things have been cleaned up. If it does not work, you now know how to uninstall if necessary.

Sorry I cannot accept the promotion you are offering..  But I do appreciate your elation.

Things happen. Export/Backup your Norton Password Manager data.

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