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360 didn't block attack, rstrui.exe missing, no internet access except 360 update
Husband’s computer has, occurred on 4/1/2014 major problem. Norton 360 didn’t work. System is XP Svc Pack 3.
While perusing the web, got Norton Window which said it blocked an attack and removed it, then ran Norton complete scan but computer shut down. After restart, can’t access Internet, Copy and Paste, Help and Support for System Restore and rstrui.exe missing. Multiple other problems exist. Word says document can’t be registered and not possible to complete links from other documents.
Only program that can access the internet is Norton 360 Update but can’t access Norton Support or Power Eraser, etc. I ran another complete scan, nothing found. I receive Norton error 8504.101 sometimes when opening Norton 360.
Tried Safe Mode to no avail, ran chkdsk /f but no problems found.
On another computer downloaded Norton Power Erasure, Microsoft Malware Removal Tool and Malwarebytes to USB.
Husband’s computer recognized USB, was able to run Microsoft Malware which found no malware; ran Malwarebytes which only found and fixed Chameleon but computer still bad. Was unable to run Power Eraser from flash drive.
Ran chkdsk /f again, no problems.
Updated Norton 360, then ran complete scan, no problems found.Norton diagnostic shows connectivity but only Update works.
Ran Norton Bootable Recovery Tool from USB, Norton Ower Erase didin't work but ran scan, no problems found
Still cannot use Internet Explorer, Norton Power Eraser, System Restore,
HELP, What can I do now?