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Kudos0

360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Husband’s computer has, occurred on 4/1/2014 major problem. Norton 360 didn’t work. System is XP Svc Pack 3.

While perusing the web, got Norton Window which said it blocked an attack and removed it, then ran Norton complete scan but computer shut down. After restart, can’t access Internet, Copy and Paste, Help and Support for System Restore and rstrui.exe missing. Multiple other problems exist. Word says document can’t be registered and not possible to complete links from other documents.

Only program that can access the internet is Norton 360 Update but can’t access Norton Support or Power Eraser, etc. I ran another complete scan, nothing found. I receive Norton error 8504.101 sometimes when opening Norton 360.

Tried Safe Mode to no avail, ran chkdsk /f but no problems found.

On another computer downloaded Norton Power Erasure, Microsoft Malware Removal Tool and Malwarebytes to USB.

Husband’s computer recognized USB, was able to run Microsoft Malware which found no malware; ran Malwarebytes which only found and fixed Chameleon but computer still bad. Was unable to run Power Eraser from flash drive.

Ran chkdsk /f again, no problems.

Updated Norton 360, then ran complete scan, no problems found.Norton diagnostic shows connectivity but only Update works.

Ran Norton Bootable Recovery Tool from USB, Norton Ower Erase didin't work but ran scan, no problems found

Still cannot use Internet Explorer, Norton Power Eraser, System Restore,

HELP, What can I do now?

Replies

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Husband’s computer has, occurred on 4/1/2014 major problem. Norton 360 didn’t work. System is XP Svc Pack 3.

While perusing the web, got Norton Window which said it blocked an attack and removed it, then ran Norton complete scan but computer shut down. After restart, can’t access Internet, Copy and Paste, Help and Support for System Restore and rstrui.exe missing. Multiple other problems exist. Word says document can’t be registered and not possible to complete links from other documents.

Only program that can access the internet is Norton 360 Update but can’t access Norton Support or Power Eraser, etc. I ran another complete scan, nothing found. I receive Norton error 8504.101 sometimes when opening Norton 360.

Tried Safe Mode to no avail, ran chkdsk /f but no problems found.

On another computer downloaded Norton Power Erasure, Microsoft Malware Removal Tool and Malwarebytes to USB.

Husband’s computer recognized USB, was able to run Microsoft Malware which found no malware; ran Malwarebytes which only found and fixed Chameleon but computer still bad. Was unable to run Power Eraser from flash drive.

Ran chkdsk /f again, no problems.

Updated Norton 360, then ran complete scan, no problems found.Norton diagnostic shows connectivity but only Update works.

Ran Norton Bootable Recovery Tool from USB, Norton Ower Erase didin't work but ran scan, no problems found

Still cannot use Internet Explorer, Norton Power Eraser, System Restore,

HELP, What can I do now?

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Welcome,

Sorry you are having a problem.

Please select one of the fre sites listed and work with one of their trained volunteer specialists to get your system cleaned correctly the first time. Please do not try any more do it yourself repairs as they may make the situation worse.

These open forums are not able to provide the environment needed to do malware removal safely.http://www.bleepingcomputer.com
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
Keep us posted

Dick Win 10x64 current current NSBU
Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Tried your sites, so far they recommend I toss machine or use  Linux. I really want to get it working as it has a costly piece of software which would cost too much to upgrade for Windows 7. It will be used offline once it is working again.

I am researching a new computer for my spouse.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Hi dcreeden,

If you have the latest version of N 360 installed, the Power Eraser is already downloaded onto your system as part of the program. Select TASKS > Run Scans > Norton Power Eraser > GO.  Not sure this will work for you or not as you said you can not run the NPE from USB - but may be helpful!

Please let is know if it runs.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

It won't run fron either Norton or the bootable disk

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update


dcreeden wrote:

It won't run fron either Norton or the bootable disk


Thanks for that info and since the malwre removal sites won't assist, I guess you coud try runing the Norton Remove and Reinstall Tool .  You may have to download it on a USB drive if you can not access it ont he system in question.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

" While perusing the web, got Norton Window which said it blocked an attack and removed it, then ran Norton complete scan but computer shut down. After restart, can’t access Internet, Copy and Paste, Help and Support for System Restore and rstrui.exe missing. Multiple other problems exist. Word says document can’t be registered and not possible to complete links from other documents."

Hi dcreeden,

Sorry for your experience.

The problem is that even if you somehow you install N360, you have reported severe OS issues, so not so sure how N360 will continue to run properly on a damaged operating system.

You may have to reinstall Windows from scratch. :-(

Regards,

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Just curious if your rstrui.exe missing error is associated with System Restore:

http://support.microsoft.com/kb/267511
Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Hi,

Check this also which applies to XP SP3:

http://support.microsoft.com/kb/304449

But rstrui.exe missing is not a major issue, these are: can’t access Internet, Copy and Paste,  ; Multiple other problems exist. Word says document can’t be registered; etc..

Regards,

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Bleeping Computer has given instructions to you after the thread was moved, with a sly push ;) http://www.bleepingcomputer.com/forums/t/530581/system-restore-missing-no-internet-access-no-printers-no-links/  

The thread may still end up going further up the chain and to the protected board, but time will tell.  

It may be a case, I have only had one system like this (and it was Windows 7) whete what ever caused it has blocked use of files ot settings so that the likes of System Restore can't be used, makes Windows think files are missing, and so programs and Windows functions won't run properly.

Quads

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

"

Bleeping Computer has given instructions to you after the thread was moved, with a sly push  http://www.bleepingcomputer.com/forums/t/530581/system-restore-missing-no-internet-access-no-printer...  

 

The thread may still end up going further up the chain and to the protected board, but time will tell.  

 

Quads"

Hi Quads and thank you very much for the info!

Regards,

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Internet access is only available to Norton 360 Update. Attached is the Connectivity status from 360's Diagnostic task.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Ran the recimmended command at the C prompt in safe mode but received the following message"was unexpected at this time".

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Thanks, my date is fine, Restore executable is missing from computer.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

360 Update, scans, Diagnostic etc run fine Power Eraser won't run.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Thanks, I've been working with them, to no avail so far.

How did you fix your problem?

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Hi dcreeden,

Whom are you talking to?

Thanks.

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Sorry, Responding to QUADS.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

04/11/2014 Norton 360 diagnostic connectivity status print screen attached:

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

test

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

Should I just reinstall XP without knowing if the system is infected. All data is backed up.

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

" Should I just reinstall XP without knowing if the system is infected. All data is backed up."

Hi,

Whom are you talking to?

Keep in mind that since 8 of April XP is no longer supported by Microsoft.

Regards,

Kudos1 Stats

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

The user has instructions from Bleeping Computer and may or may not be waiting for a relpy  from them.  They themselves may be studying logs to try and work out what next, or deciding they have to have a higher level person deal with that system.

In any case continuing on this thread is against guidelines of getting help or info from another location / board while it is worked on.

This forum doesn't generally understand why there are the guidelines,  on why not to get double info or instructions.

So there will be no answer from me to any questions or info supplied as there is another active thread with tools used giving log(s)

Quads

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

@Quads,

I came very close to making the same post earlier today in regards to dcreeden posting here as well as at Bleeping - however, when I checked, her thread had not been moved to a removalist's care, but was still on the open forum.

Thus dcreeden had not been made aware of the rules required for working wih a removalist and had no way of knowing they were in violation of Bleeping's guidelines for help from removalists!

I agree with you in regards to an answer since logs were run - but in this case perhaps it is not dcreeden's fault that they are asking questions here!

Kudos0

Re: 360 didn't block attack, rstrui.exe missing, no internet access except 360 update

I didn't know anything about it.

Bought a new windows 7 computer for spouse.

Also reformmated old computer's hard drive and reinstalled XP to use offline. I have expensive software for XP that costs too much to upgrade to windows 7 so it will be used offline on XP.

Thanks for everyone's help.

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