• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

360 recent up-Date and CCleaner

Recently up-dated my 360 subscription and it seems to have killed the use of CCleaner.

Contacted CCleaner and they ask if I had recently installed/up-graded Norton 360.

I use CCleaner quite often and do not want to loose it.

Are there settings in 360 to allow it's use?

Replies

Kudos0

Re: 360 recent up-Date and CCleaner

Um, is this related
https://community.norton.com/en/forums/why-crap-cleaner-raising-flag

 it seems to have killed the use of CCleaner.

Please add more information, symptoms, details.   

Kudos1 Stats

Re: 360 recent up-Date and CCleaner

Please advise CCleaner build and version number. 
Please advise new N360 build and version number.

Um, is this related
https://community.norton.com/en/forums/ccleaner-1

Kudos0

Re: 360 recent up-Date and CCleaner

I have been using CCleaner for quite a few years, Pro Version.

Downloads from Piriform kept current, auto up-date.

Longtime Norton user.

No problems until Norton 360 up-date was installed

CCleaner - I reinstalled 5.25 and 5.47, even tried free version

No luck with any.

Pop-up stating CCleaner has crashed.

No reason it simply shuts down.

Both 5.25 & 5.47 worked until Norton install.

Norton - Norton 360 Standard Plus 1

Updated 23 January 2019

Problem with CCleaner started 23 January 2019.

I got the impression from Piriform this was a Norton 360 problem and Norton was working on it. 

In the meantime Norton was advising re-loading the previous version of 360, I do not have the previous version of 360, that I know of.

I do not need nor did I install LifeLock.

Paul

Kudos1 Stats

Re: 360 recent up-Date and CCleaner

Paul Buettner wrote:
Norton - Norton 360 Standard Plus 1

Norton 360 Standard gives you comprehensive malware protection for a single PC, Mac, Android or iOS device, including 10GB of secure cloud backup4 for PC and Secure VPN for your device.

Also included are additional features such as SafeCam5 that alerts you and blocks unauthorized access to your PCs’ webcam, and Dark Web Monitoring powered by LifeLock,§ where we monitor and notify you if we find your personal information on the dark web.

https://us.norton.com/norton-360-standard

Um, is Norton Secure VPN causal? 

Kudos0

Re: 360 recent up-Date and CCleaner

Hello

What version of windows do you have?? Did you install using your Windows Admin Account? You can try this and see if you get the previous version. Probably if you run Live Update, it will update you again. I don't know if this still works or not.

www.norton.com/oldestN360    Please  let me know if this link still works and gives you older version.

Have a Good Night and

Thanks.

Keep  warm if located in cold location.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: 360 recent up-Date and CCleaner

floplot:

I don't know if this still works or not.

www.norton.com/oldestN360    Please  let me know if this link still works and gives you older version.

link lands on https://us.norton.com/ 

Kudos3 Stats

Re: 360 recent up-Date and CCleaner

Paul Buettner:
...Norton - Norton 360 Standard Plus 1..

Hi Paul Buettner:

Further to _bjm's comment <here>, it looks like you were selected to beta-test the new Norton 360 Standard.  See Norton employee Gayathri_R's 19-Dec-2018 product announcement Have you seen new offerings on Norton.com? It’s a beta test! as well as tzon's 14-Dec-2018 thread Is this a new product? Norton 360.

I don't know if Norton has decided to take Norton 360 Standard out of beta and start distributing this product in wide release to all Norton 360 users, but it's possible the "regular" version of Norton 360 / Norton 360 Premium is not affected by this CCleaner bug.

Were you previously using Norton 360 (with 2 GB offline storage) or Norton 360 Premium (with 25 GB offline storage)?  The full offline installers for those products are still available at:
     N360:                   https://www.norton.com/latestn360   (2 GB storage)
     N360 Premium:  https://www.norton.com/latestn360p (25 GB storage)

...I got the impression from Piriform this was a Norton 360 problem and Norton was working on it....

From Piriform/Avast employee Ben Piriform, posted Monday (28-Jan-2019) in the CCleaner forum thread Norton 360 II:

Hi All, we are aware of this issue and in contact with Norton to find a solution. I will report back when we have a fix and when it will be released.

------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8

Kudos3 Stats

Re: 360 recent up-Date and CCleaner

Just posted by Piriform/Avast employee Ben Piriform in the CCleaner forum thread Norton 360 II :

We have a fix for this issue which is due in the next release (5.53). I have released this fix as a Beta version which you can access before the next official release.

https://forum.piriform.com/topic/53342-ccleaner-beta-v553002/

From the release notes for CCleaner Beta v5.53.002:

"Fixed a bug where CCleaner crashes on launch when installed alongside various Norton AV products"

-----------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.1.8

This thread is closed from further comment. Please visit the forum to start a new thread.