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Kudos0

38 Days to renewal and I am not sure.

I have been using it for a year and was thinking of continuing, but I an not sure.

I have found there to be more problems than I would have hoped for and for me there have been multiple issues.

  • Lack of support for iOS outside the US
  • Unsupported browsers / monitoring turned off messages
  • Location finding is sporadic
  • Text messaging was good, until it started to send messages to everyone saying they are being monitored, this caused a lot of problems and is now turned off.
  • Social does not show anything
  • Time is inaccurate, it often shows 0 hours.
  • Video does not show anything

I have tried it on Android phones and tablets as well as Windows 10 PCs and would rate it 4/10, so I wonder what peoples general feelings are about the product?

Replies

Kudos0

Re: 38 Days to renewal and I am not sure.

Hi lxtwin,

Thanks for the information.  I checked each of the question/feature request you listed and they are from total three products.

  1. Norton Family Windows
  2. Norton Family Android
  3. Norton Family iOS

Q: Lack of support for iOS outside the US

A: The Norton Family iOS team is working on localized Norton Family iOS versions.

Q: Unsupported browsers / monitoring turned off messages

A: Can you please let us know the message you get?  If I understand correctly, you get the message that Norton Family tells you what browsers are supported and which are not.  If so, that works as designed.

Q: Location finding is sporadic

A: The feature is available for Android and iOS.  Please provide some details on this.  We'd like to check into this.

Q: Text messaging was good, until it started to send messages to everyone saying they are being monitored, this caused a lot of problems and is now turned off.

A: For legal reason, Norton Family Norton Family sends the notification to the contacts whose supervision level is kept as Monitoring in Message Supervision settings.  I think it's very understandable and reasonable that the buddies of the child get notifications about their messaging is being monitored. Do you think so?  We shouldn't record their conversations without their knowledge.

When the child texts a monitoring contact or the monitoring contact is not notified about message supervision in last 30 days Norton Family will send a legal notice.

Can you please confirm if the messages are sent only to the monitoring contacts and sent only once in 30 days?

Q: Social does not show anything

A: For NF Windows version, please check the link below for details:

     https://family.norton.com/familysafety/help.fs?action=viewSNActivities

     For Android and iOS, the feature is on the enhancement list for future development.

Q: Time is inaccurate, it often shows 0 hours.

A: Time limitation is available and work fine for Windows and Android.  Please provide some details, so we can check into the       issue.

Q: Video does not show anything

A: Video monitoring is available for Windows and iOS device. Please let us know know more about the issue.

Thanks

Katie

Thanks Katie

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