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Kudos0

5 devices?

I have had Norton for many years but recently I have added another device to my account but now it says I have FIVE devices , one windows vista (protected) one windows 7 (protected) and 3 windows 10 (issue found) .

Actually I have 2 windows 10 devices which it wants me to enter a different key for so 2 devices that I DON'T have are protected and the two that I DO have are not . How can I change them over ?

Replies

Kudos0

Re: 5 devices?

First thing to check is that you are looking at your Services page in your Account. The devices page has been having troubles with displaying the correct information.

As long as your Services page shows the correct number of devices, and each device shows a green check mark in the system tray icon, you are protected.

Things happen. Export/Backup your Norton Password Manager data.

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