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Kudos0

7.4.1 Update Forced Restart

The 7.4.1 update forced a restart on my Mac despite the notice being snoozed for later. This happened in the middle of a meeting. Is this the kind of behavior I should expect from this product?

Replies

Kudos0

Re: 7.4.1 Update Forced Restart

Hi @Chad S,

Welcome to the Norton Community!

Thank you for reporting this issue.

 

despite the notice being snoozed for later.

Could you please clarify if it restarted after one snooze or multiple snooze clicks?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: 7.4.1 Update Forced Restart

After one snooze click (the first time)... I selected "Try Again Tomorrow"

I was away from that computer for a few days and I think the notice appeared while I was gone, so based on the date of the original appearance of the notification "tomorrow" might have been the day I clicked snooze or the day before. If that was the case, I was not presented with an additional snooze notification. My computer just restarted on its own.

Kudos0

Re: 7.4.1 Update Forced Restart

Thanks for the additional information, @Chad S

We are investigating this issue and we'll get back to you when we have an update.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation

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