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Kudos0

Abnormal pop up for a page access, that I am not trying to access

Starting this morning, constantly receiving this message "page cannot be displayed, res://aaResources.dll/104". This is not a page I am trying to access. Any ideas what this is and how to stop it.

Selected the fix connection which pops up with this error and it states this is not valid. Why is occurring?

Thank you.

Replies

Kudos1 Stats

Re: Abnormal pop up for a page access, that I am not trying to access

google re: "page cannot be displayed, res://aaResources.dll/104"

The “Res://aaResources.dll/104” error can be troublesome if you don’t know the reason behind it. The error can present itself in Internet Explorer 11 with a “Page cannot be displayed” message. If you check the task manager then you might also see the “Res://aaResources.dll/104” executing in the task manager along with several other unknown tasks. If you try to shut it down or end the task then it will automatically start again.

The error happens because of the Amazon’s plugin component for Internet Explorer 11. Since the plugin is for IE 11, it displays the error in the IE 11. The problem can easily be solved by either disabling or uninstalling the plugin.

Kudos0

Re: Abnormal pop up for a page access, that I am not trying to access

This popped up for me today, as well.  I searched Google and the instructions I found did not work for me.  Once I went to "manage add ons" link on Internet Explorer, I discovered that Amazon Assistant was not on the list.  That was a dead end for me.

I use Firefox and the screen that kept popping up was clearly Internet Explorer.  Since I don't use Internet Explorer (I'd use Edge if I was inclined to use any Microsoft browser), I simply deleted it.  After I deleted it, I deleted Amazon Assistant, which I probably should have done first since I assume that was the true solution to my problem.

Control Panel
Programs
Uninstall a Program
 

Kudos0

Re: Abnormal pop up for a page access, that I am not trying to access

Thank you for all your assistance. Like NFLMVP, Amazon Assistant was not in my add on list. There for went into the control panel>Programs, found the Amazon Assistant program, then uninstalled that.

Since this was just performed, will need to give it some time to see if this truly solved the issue.

Will give this about 48 hours, and report the results.

Again, thank you for this assistance.

Kate