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Kudos0

About Norton Support case number : ########

In 11/09/2018 G I received a call back from your company's support team from Greece i spoke with them about all the basic pillars of the issue . The support employee asked me about prove the payment of the order number ( NP###### ) like that you asked me before She told me to send her an email . The employee also requested all financial transactions between me and your company so that she discuss the financial transactions with your support team except the order numbers ( NP####### , NP###### , NP####### , NP####### , NP####### ) . Because like she told me that you’re company not responsible for her the responsible for these requests, the bank I am dealing with him . Because until now the bank have not processed the applications and deposited the financial dues in my bank account i have sent all financial transactions between me and your company to her . But she did not tell me the result of what the finance team had responded to the orders number ( NP####### , NP######### ) they checked the bank documents That was i sent to her or what happens . ? The employee must respond to customer letters at your company . I was communicating with the employee Ulrich via email so help me to solve this stumbling problem but during the previous days i sent him e-mails but did not answer me . ! Also the employee who contacted me did not answer me via e-mail .! There are still two amounts of money that have not been returned to me from your company They are ( NP####### , NP######### ) . Employees in your company must take responsibility for customer service .

[Admin Edit: Edited to mask personally identifiable information]

Replies

Kudos0

Re: About Norton Support case number : ########

Official Norton Support does not usually use email anymore. Where did you get the contact information for your 'Norton' contact? If you got it from an internet search, you may not have been in touch with official Norton Support. What web address did you visit when you were giving this information? 

Things happen. Export/Backup your Norton Password Manager data.

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