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Kudos0

Accessibility Disabled

I am on a Samsung Galaxy S22 Ultra Running Norton Password Manager v. 8.1.0 I am getting the !Accessibility Disabled notification at least once a day. I have gone into my installed apps settings and re-allowed it, each time, and have made sure that it is set to never be affected by battery optimisation. I've also looked into my mobile security app's settings and can't find anything that might be overridding it. I'm not sure what to try next.

Replies

Kudos0

Re: Accessibility Disabled

Go into your settings then apps.

Find the Accessibility app and see if you can update it thru the Google Play Store or Samsung Galaxy store depending on which version you have. 

Then restart your phone and see if the problem persists. 

Kudos0

Re: Accessibility Disabled

Thanks for the suggestion. I've just checked but it seems to be up to date.

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Kudos0

Re: Accessibility Disabled

You might also try to clear all data from the app and begin fresh. 

Kudos0

Re: Accessibility Disabled

The setting you need is in Android Settings. It is not a separate app. Open Android Settings > Accessibility and tap on Installed Services. Be sure that the Norton 360 Service is turned on.

Kudos0

Re: Accessibility Disabled

Thank you but that was the first thing I did. I turn it back on everyday. My issue is that it keeps turning itself back off.
Kudos0

Re: Accessibility Disabled

Wouldn't that remove all of my passwords a nd settings?
Kudos0

Re: Accessibility Disabled

I had the same issue as you and simply updated my Accessibility app from the Samsung Galaxy Store and then restarted my device. It has been OK since I did this procedure. I have a Samsung Galaxy S22.

Looks like you cannot clear all data but can clear cache within the Accessibility app. If you clear all cache within the Accessibility app then only info related to the Accessibility app will be cleared. It will not clear anything else like your passwords or other settings within other apps.

The idea is to start fresh with the app since you said you have the latest version but are still having the problem. Which Accessibility app do you have Google or Samsung?

Kudos0

Re: Accessibility Disabled

Norton is looking for the Android Accessibility Service, not an Accessibility app. The service is needed to provide features of the Norton Password Manager, NPM, app. 

Here is an earlier thread on this issue with the Accessibility Service turning itself off. Start with this post and read on.   https://community.norton.com/en/comment/8536427#comment-8536427   You will find that that user disabled the Shortcut setting under the Android Accessibility Setting for NPM.

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