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Kudos0

Accessibility is on, but inappropriate sites can still be accessed. Please hel

How can my child access inappropriate sites if accessibility is on? How can I be assured of these sites being blocked at all times?

Replies

Kudos0

Re: Accessibility is on, but inappropriate sites can still be accessed. Please hel

Hi @Tracy and Mike,

    Welcome to Norton Family forum, and thank you for sharing your observation. Can you kindly share details as to whether you are observing the issue with Google Chrome browser? Did you get any tamper e-mail about Accessibility service being turned off in child's device? If not, can you share details regarding the sites visited? You can choose to share them via private message to me if you deem it appropriate.

Thanks and regards,
Padmanabhan
Norton Family team

Kudos0

Re: Accessibility is on, but inappropriate sites can still be accessed. Please hel

Hi.

It's not that he is visiting inappropriate sites, but I can access them. . . so if I can, he might. 

Yes, I'm able to view through the Chrome google app on his Oppo phone. I've checked and accessibility is on and there is no report of him trying to download inappropriate sites, but if I go onto his phone to test it, I am able to search and look at porn sites. . . and get no notification from Norton. 

What do i need to do?

Thanks

Kudos0

Re: Accessibility is on, but inappropriate sites can still be accessed. Please hel

Hi @Tracy and Mike,

    Can you kindly share a screenshot of your house rules and specifically web supervision rules? Also can you share details regarding the sites you tried visiting so that we can try to simulate the issue you observed. You may choose to share it private message to me if you deem it appropriate.

Thanks and regards,
Padmanabhan
Norton Family team

Kudos0

Re: Accessibility is on, but inappropriate sites can still be accessed. Please hel

How can I message you privately?

Kudos0

Re: Accessibility is on, but inappropriate sites can still be accessed. Please hel

Hi @Tracy and Mike,
When you click my profile, you will find the option to send me a private message.
Thanks and regards,
Padmanabhan Norton Family team

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