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Kudos0

Accessibility turned off

Hi! 

I installed the Norton Family app on my daughter's phone - Xiaomi Mi5. 

I was looking for a Child protection application that would solve 2 things:

1) control the Social messaging (roblox, girls craft...)  - this protection doesn't work

2) control time spent on device - this also doesn't work

Especially on the Time Spend I'm receiving  notifications every day that the Accessibility was turned off. I checked it's not turned of by my daughter but the Android phone is switching off the accessibility for Norton with no reason. 

Has anyone faced the same issue and solved it?

Thanks in advance for your help.

Replies

Kudos0

Re: Accessibility turned off

My daughter's is using a Sprint HTC Bolt. I keep switching Accessibility on and the phone keeps switching it off which disables the monitoring software and sends me an email sometimes. Has anyone found a fix for this yet?

Kudos0

Re: Accessibility turned off

Hi RHenley1,

You said "phone keeps switching it off".  It sounds like you've seen yourself that the phone turns it off by itself.  Can you please verify this?

Thanks

Katie

Thanks Katie
Kudos0

Re: Accessibility turned off

Yes - sometimes it took a few seconds and sometimes a few minutes.

I opened a chat window with customer support and they said to uninstall and then reinstall the application on my daughter's phone. This seemed to fix the problem. 

Kudos0

Re: Accessibility turned off

Thanks for the update Rhenley1.  

Katie

Thanks Katie

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