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Kudos0

Accessing Norton ID Safe Vault on iPhone

Hello. Need some guidance from the community to access my password vault on my iPhone. Thumbprint isn't activated. My usual PIN doesn't unlock. Password Hint/Answer doesn't open the vault either. I seem to be stuck. Can anyone suggest a way around to reset the password?

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Kudos0

Re: Accessing Norton ID Safe Vault on iPhone

requested thread to be moved to Mobile Board.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Accessing Norton ID Safe Vault on iPhone

Have you rebooted the phone?

Are you able to access the vault from any other devices or PCs?

Can you access the vault from a browser at   https://identitysafe.norton.com

Things happen. Export/Backup your Norton Password Manager data.

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