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Accessing Norton Secure VPN in India

Due to new cybersecurity regulations in India, NortonLifeLock will be making changes to VPN availability. The Indian Computer Emergency Response Team (CERT-In) recently announced that, effective Jun 27 2022, it will require all VPN providers to log information such as email addresses, IP addresses, time stamps, and more. This information must then be stored for a minimum of 5 years.

We are committed to keeping our customers’ data private and this directive is incompatible with our No-Log VPN policy. As a result, starting June 27th, Norton Secure VPN will not be accessible within India and will no longer offer India server access to all users, regardless of location. However, all users will still be able to use our VPN while traveling outside of India.

What this means for you:

  • You may continue to use Secure VPN while traveling outside of India
  • You will not be able to access Secure VPN while physically located in India
  • You will not be able to access an India server from any location

What other changes will be seen in the product?

  • India region would be removed from the region list
  • Customers who try to connect to any VPN region from India would receive the standard VPN connectivity error messages
  • In the coming weeks, we will provide In-App messaging to furnish more information

Please post your queries in the Norton Community. For more information on the directive, please refer to the CERT-In Directive. For more information on our No-Log policy, you may read about it here.

Gayathri R | Norton Forums Global Community Administrator | Gen Digital