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Kudos0

Accessing online back

Our family comåputer crashed and we lost everything on the hard disk. I can see a lot of files are on the Norton Back when I sign in but I have been trying for weeks to actually download some of the files (jpg photo) and almost every time my computer either crashes or freezes. And it happens regardless of what computer I try this on. I have also tried to figure out how to call Norton support but again the window freezes when I try and do a call me command. I have in Denmark... not sure if that matters but I am getting desperate. Any solutions?

Replies

Kudos0

Re: Accessing online back

Our family comåputer crashed and we lost everything on the hard disk. I can see a lot of files are on the Norton Back when I sign in but I have been trying for weeks to actually download some of the files (jpg photo) and almost every time my computer either crashes or freezes. And it happens regardless of what computer I try this on. I have also tried to figure out how to call Norton support but again the window freezes when I try and do a call me command. I have in Denmark... not sure if that matters but I am getting desperate. Any solutions?

Kudos0

Re: Accessing online back

Hello JodyP

Sorry to hear of the issues you're having. If you can send me the following I can have support contact you. Please send this information via private message and not post it publicly.

    • The email address you use to login to the service.
    • Your name and phone number along with the best time to reach you (when you're at the computer)
    • A link to this thread and a brief description as to the nature of your request so I know what the message is regarding.

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