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Kudos0

Accidental deleted Norton back up computer

I atttempted to use Norton backup to restore my files to my computer after my hard drive had to be cleaned due to a virus.  I contacted the help Desk that stated that my backup computer had been accidently deleted.  I know tht this was a temp subscription but I have since purchased under my new business email address of [removed] a full subscription for back up. I desperately need to have the engineers see if they can recover the files for [removed] so that I can back up them to my [removed] account. 

[ Edit: Removed Email address to conform with Participation Guidelines and Terms of Service ]

Replies

Kudos0

Re: Accidental deleted Norton back up computer

I accidentally deleted the back up computer for my Norton backup while attempting to recover files. I urgently need help. 

I found a post on here that stated that a ticket would need to be referred to an engineer for assistance. 

Kudos0

Re: Accidental deleted Norton back up computer


mtaylorcm wrote:

I accidentally deleted the back up computer for my Norton backup while attempting to recover files. I urgently need help. 

I found a post on here that stated that a ticket would need to be referred to an engineer for assistance. 


Welcome,
I think we're going to need a bit more information before we can assist you. What is your operating system, which version of what Norton product are you using to make your backups, and what is the destination drive for those backups?

Thanks

Dick Win 10x64 current current NSBU
Kudos0

Re: Accidental deleted Norton back up computer

I atttempted to use Norton backup to restore my files to my computer after my hard drive had to be cleaned due to a virus.  I contacted the help Desk that stated that my backup computer had been accidently deleted.  I know tht this was a temp subscription but I have since purchased under my new business email address of [removed] a full subscription for back up. I desperately need to have the engineers see if they can recover the files for [removed] so that I can back up them to my [removed] account. 

[ Edit: Removed Email address to conform with Participation Guidelines and Terms of Service ]

Kudos0

Re: Accidental deleted Norton back up computer

I am using Window 7. I believe that I have the most recent version of Norton Backup. My destination drive was C:

Kudos0

Re: Accidental deleted Norton back up computer

Norton Version:Norton Online Backup Basic Edition- 5 GB

Kudos0

Re: Accidental deleted Norton back up computer

Hello

I've had Engineering locate the set and re-attach it to your account. You should now be able to access it and restore anything you need. You will not be able to backup to it any longer though.

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