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Have purchased another subscription accidentally but when loading product key it says product key associated with another account and cannot load it . I understand l need to open product key so l can cancel it but cannot access it in my Norton account . Also very difficult to contact Norton to cancel new purchase.
Thanks
Marg
Posted: 02-Feb-2022 | 11:32PM · Permalink
Margaret Hearn 62:Have purchased another subscription accidentally but when loading product key it says product key associated with another account and cannot load it . I understand l need to open product key so l can cancel it but cannot access it in my Norton account . Also very difficult to contact Norton to cancel new purchase.
Please explain difficultly you're experiencing trying to contact Norton support to cancel new purchase.
Are you not able to reach Chat Support?
Are you not able to reach Phone Support?
Do you need phone number? what is your geo-location/country?
Posted: 03-Feb-2022 | 12:02AM · Permalink
Hi I am not able to reach chat support and phone support. An Australian phone number would be a help. We are in NSW Australia.
Regards
Marg
Posted: 03-Feb-2022 | 12:15AM · Edited: 03-Feb-2022 | 12:20AM · Permalink
Yes, we've heard similar reports regarding Australia phone number.
https://community.norton.com/en/forums/customer-support-6
We'll try to call attention.
Posted: 03-Feb-2022 | 6:31AM · Permalink
Where did you purchase you new product key? It sounds like you may have purchased from someone selling used product keys.
Re: Accidentally brought a second subscription
Posted: 03-Feb-2022 | 12:15AM · Edited: 03-Feb-2022 | 12:20AM · Permalink
Yes, we've heard similar reports regarding Australia phone number.
https://community.norton.com/en/forums/customer-support-6
We'll try to call attention.