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Kudos0

Accidentally restored a file in quarantine

Hello, I accidentally restored a file that was in my quarantine and I didn't want it restored. How do I get it back in quarantine?

Replies

Kudos0

Re: Accidentally restored a file in quarantine

The Product Manual PDF says restoring from quarantine excludes it from scans. Try opening the User Interface, select SETTINGS, at Settings select ANTIVIRUS, at Antivirus select Scans and Risks TAB, scroll down to: Exclusions / Low Risks. The second on the list "Items to Exclude from Scans" mouse to the right select Configure. The exclusion should show in that window. showing the file name. Let the forum know what you find Yes or No.

If it's not there ITS-GONA-TAKE-A-LOTA-MORE-TIME-AND-TROUBLE.
Accepted Solution
Kudos2 Stats

Re: Accidentally restored a file in quarantine

Hi, you can also locate the file, right click on it, and get Norton to scan it again.

If Norton finds it's malicious, it should quarantine it again.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: Accidentally restored a file in quarantine

Thanks, I managed to get it back in quarantine.

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