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Account payment
My account credit card was compromised. I got a new card and entered the information off of it and you are not accepting that card.
Replies
Re: Account payment
Posted: 05-Sep-2023 | 4:29PM · Permalink
Hello Eldora. Have you followed ALL the instructions in this article? Are you "updating" the payment method as shown in the article? If you are using a VPN disable it, disable ALL ad blockers you may be using as well and retry.
https://support.norton.com/sp/en/us/home/current/solutions/v54033503
SA
MS Certified Professional :
Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
Re: Account payment
Posted: 06-Sep-2023 | 6:57AM · Permalink
Also don't forget to disable Automatic Renewal before updating, it will not update with AR still on.
Re: Account payment
Posted: 22-Sep-2023 | 12:00AM · Permalink
For 6 weeks Norton has been sending me endless notifications that they are unable to withdraw renewal fees from my account. I cut off my automatic renewal and also I don't keep money in the account details I supplied until I am ready to pay for something. I still have 30 days of subscription left and still every day I keep getting messages from Norton. I will not be renewing my subscription with Norton
Re: Account payment
Posted: 24-Sep-2023 | 5:46AM · Edited: 24-Sep-2023 | 5:53AM · Permalink
@Phillip,
Best practice is to remove payment details after turning auto renew off. Not having money in the account just means that Norton will keep trying.
Also, do you have more than one Norton subscription? It sounds like you turned off auto renew for your current subscription and Norton is trying to renew another subscription you have. Check your Norton account online and make sure. There are other subscriptions for different products and it fooled me once also.
Re: Account payment
Posted: 29-Sep-2023 | 6:12AM · Permalink
MS Certified Professional :
Windows 11 Home/Pro 23H2 x 64 build 22631.2792 / Windows 10 Pro x 64 version 22H2 / build 19045.3758 / Norton Security Ultra - Norton 360 Deluxe ver. 22.23.10.10 / Opera GX LVL5 (core: 104.0.4944.70) 64 bit-Early Access w/Norton Chrome Extensions / Android 14 One UI 6.1
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