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Active license deactivates on Android devices
Suddenly, after 3 months, my 2 Android licensed installs are declaring license expired. The license actually expires 19 Jan 2020, and continues to work fine on 3 Windows devices. When I try to login to attempt repairing this, my login is denied with wrong email or password. Note that all my licensing is from multiple purchases of "Norton Security with Backup 10 licenses", and since the NIS Android app does not allow one to enter a product key, but only a login or create a login, it would appear that the limited registration process has no way to discern which of my licenses to use, and thus fails. After multiple attempts to communicate this to the Norton Support team, it became clear they weren't up to understanding or handling this, so I am attempting other forms of getting this information to the Norton IT Department. Please fix this app shortcoming.