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Kudos0

activity listing not consistent/missing

When I check the Norton Core activities with the norton core android app, I do not see all the activites. The listing varies. Sometimes it only lists activities from several days ago, even though I know there are newer ones. Sometimes it only lists the current days activities. Is there a way to fix this? Is this a bug in the software/firmware? thanks

Replies

Kudos0

Re: activity listing not consistent/missing

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

Yes, I have. No Joy. thanks
Kudos0

Re: activity listing not consistent/missing

Hi @TheBearToo,

Thank you for reporting this issue. I have sent you a private message requesting additional information. Could you please check your inbox when you get a chance? Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: activity listing not consistent/missing

I read your private message on my laptop. Now I am trying to read it on my desktop computer, and I can't seem to bring up your private message. Can you give me some instruction. I am logged into the forum.
Kudos0

Re: activity listing not consistent/missing

TheBearToo You can only read private messages from subscribers here on the forums through your inbox. Emails will provide you a link to the forums where you should log in and go to your inbox from there.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

Hi I noticed also Norton Core Android app the alerts activity feed does not show all the threats if I close the app and reopen it they appear seems to be a glitch I'm using version 1.14

Thanks

Kudos0

Re: activity listing not consistent/missing

Hello breda There was a hotfix available which I believe is 1.14 @Gayathri_R  FYI!! Possible bug.

https://community.norton.com/en/comment/7610761#comment-7610761

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

Hi, @SoulAsylum  thanks, I did the update a few days ago but it shows App Version 1.14 in the about, the Google Play shows the app is up to date 

Kudos0

Re: activity listing not consistent/missing

the hot fix for the Norton Core App released on 9/6/17 did not fix the missing activities problem.
Kudos0

Re: activity listing not consistent/missing

Thanks for the feedback everyone. I will try to get someone from Symantec to chime in and take this as an bug report.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

I have a case number for this problem. Of course I won't post it here. A couple of weeks ago I spend several hours with Norton Core support troubleshooting this issue. The gave me a case number. They say they are working on it.
Accepted Solution
Kudos2 Stats

Re: activity listing not consistent/missing

Version 1.17 of the Android Norton Core App appears to have solved this problem
Kudos0

Re: activity listing not consistent/missing

Indeed it is, here is the official announcement. Thanks TBT!! @breda download the new version and see if it corrects your issue.

https://community.norton.com/en/comment/7624251#comment-7624251

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

@TheBearToo  It appears your issue was resolved. If indeed it has please mark the thread as solved so other may see the solution.   Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: activity listing not consistent/missing

Glad we could help TBT!! Have a great day today.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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