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Activity log - I am horrified!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have noticed quite recently that my activity logs are only available for previous 7 days. So I checked this forum first and I was absolutely dumbfounded to read "With the free basic version of Norton Online Family you can view the activity history only for last 7 days. Norton Online Family Premier (Subscription based service) offers activity history upto 90 days."
That in itself shouldn't be a big problem you'd have thought but here's my problem - AT NO POINT DID ANYONE FROM NORTON INFORM ME THAT THIS WAS GOING TO HAPPEN!!!! In fact quite the opposite - a symantec employee known as YG ( Senior product manager no less!!!) stated in this forum the following -
Tywin7: Please let me introduce myself to you. I'm the Sr. Product Manager responsible for NOF. I saw your post and wanted to follow up with you about your question.
The Norton Online Family that you use today is a free service and will remain free. We currently do not have any plans to charge for the features that you're using today. In the future, we do plan on offering a for-pay version of NOF that has additional features but we will not remove or discontinue the NOF service that you have and use today. It will remain a free service.
I especially like the part where he states - We currently do not have any plans to charge for the features that you're using today.
Well clearly they do as my activity log has been cut back to 7 days and i will have to pay for up to 90 days. In my book that is charging for a feature i already have!!!!!!!!!
I especially like this bit ****Norton Online Family Premier is available only in the United States.**** and you wonder why american software companies get such a hard time?
I now realise why all the suggestions that have been given by members of this forum have taken so long to implement - so you can charge for them!! Good, descent and intelligent people have given up their time in something they believed would benefit them and others and how do you treat them?? I am absolutely disgusted especially since I have recommended this program to so many people - how embarrassing!
I look forward to your response