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Activity Logs Show Incorrect Times
I'm using Online Family with NIS. When I check activity logs for my daughter's computer, all activity times are listed as +7 hours from our local Pacific Daylight Time, which corresponds to GMT (universal) time. I have already had THREE lengthy sessions with Norton chat line techs - and nobody seems to have a clue about how to fix this problem.
I have reinstalled the Online Family monitoring software on my daughters computer and it had no effect. I have also checked that the computer clocks are set correctly - and they all were OK.
Oddly, this behavior is erratic and randomly goes away. Sometimes I check activity logs and they read the correct local time. The next time I log in, it might be reading +7 hours again!
I've read the other threads here on the forum and made sure that the web and time monitoring are both "ON" in my settings, and they always were. The problem occurs no matter what.
I believe this is a higher-level problem Norton is having with overseas servers not properly converting times back to the local users. I would like to see Norton acknowledge that this is an ongoing issue, and that engineers are looking into this on a higher level than the chat technicians are able to resolve.
Otherwise, the program works as expected, it is a great tool. I'm just frustrated and disappointed that I constantly have to do mental time conversions when reading the activity logs.
San Diego, California