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Kudos0

Activity Notification for Unknown User

As the parent, I just received a bunch of notifications for blocked websites for a user that isn't even my kids and is unknown...called "Farouq".  I can't tell if I got these emails from Norton by mistake, or if someone has hacked into one of my kids' computers but the activity log is showing "Farouq" as the user.  Any ideas of what this could be?

Replies

Kudos0

Re: Activity Notification for Unknown User

Hi GeminiSpy,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: Activity Notification for Unknown User

Hi GeminiSpy,

Our team has corrected the glitch on the account.  Please check again and let us know if you have started getting proper notification mails that are received later.

Thanks

Katie

Thanks Katie
Kudos0

Re: Activity Notification for Unknown User

Thanks KatieQ.  I haven't received any more weird notifications since the first incident, so hopefully it's all good to go.

Kudos0

Re: Activity Notification for Unknown User

Thanks for the update Geminispy.  If you have any questions, please let us know.

Thanks

Katie

Thanks Katie

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