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Kudos0

Activity reporting when laptop away from home

I have joint custody of my daughter and installed online family on her laptop whilst at my home. But when she uses her laptop at her mothers i do not get any activity reporting although i know she is on. Can you provide a solution to this?

Thanks. Jon

Replies

Kudos0

Re: Activity reporting when laptop away from home

I have joint custody of my daughter and installed online family on her laptop whilst at my home. But when she uses her laptop at her mothers i do not get any activity reporting although i know she is on. Can you provide a solution to this?

Thanks. Jon

Kudos0

Re: Activity reporting when laptop away from home

1. Is it possible that she uses another PC where Norton Safety Minder has not been installed when she is with her mother? 

 

2. Does she has the administrative rights on the laptop she uses?  If so, she can disable NSM (although she can do the same thing when she is with you too). 

 

Thanks,

Katie

Thanks Katie
Kudos0

Re: Activity reporting when laptop away from home

Hi Katie, she was on last night but no reporting and she doesnot have admin rights (limited account) anyway it seems to be working ok now so maybe just a one off as it was only installed 36 hrs ago and this was first time used away from my house. Thanks Jon
Kudos0

Re: Activity reporting when laptop away from home

Hi Jon,

 

Thanks for the update.  I'm glad to hear that it works now.  It normally takes a few minutes to show the activities on the Web activity page.

 

Thanks,

Katie

Thanks Katie

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