My current subscription ends in April 2024. I just bought a Norton 2024 addition that I want to use to end tend my subscription for a year starting in April. Chat lady first said it could only be done on their end, so I gave her the new key. Then she told me I could go on-line and enter the new key. I started doing that and Norton wants to confirm my method of payment and looks to me after that they are going to charge me again. I already have an additional product key. I did not complete as I do not want go through the hassle if they charge me.
All I want to do is enter my newly purchased product key so that my subscription ends in April of 2025.