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Kudos0

Adding family member??

Posted: 23-Aug-2021 | 3:51PM · 1 Reply ·

I created an account today-- Norton™ 360 with LifeLock™ Ultimate Plus for Family--and have added my spouse.  She received an email to create her account, but when doing so it takes her to an expired Norton virus protection account from 2012.  How can she set up her own LifeLock account to monitor her?  I tried to call the help line and no one ever comes to the phone!  The online chat is no help at all. 

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Kudos0

Re: Adding family member??

Posted: 23-Aug-2021 | 3:54PM · Edited: 23-Aug-2021 | 3:56PM · Permalink

Does this help?

Add a new member to your LifeLock plan

If you have a subscription with LifeLock, you can add or enroll a member to your plan at any time by signing in to your account. In rare cases, certain types of memberships cannot support adding members this way and require you to call Member Services & Support. 
[...]

  • Add an additional member to your plan
  • Enroll a member whose subscription is already included in your plan

Please note that each adult family member must activate credit services with their own email address.
Video: Add a new member to your NortonLifeLock Family Plan

https://support.norton.com/sp/en/us/home/current/solutions/v126242011 - 08/17/2021

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