Solved.
Kudos0

Adding a new keycode to existing subscription

Posted: 25-May-2023 | 9:46PM · Edited: 25-May-2023 | 10:30PM · 4 Replies ·

I purchased another keycode from Amazon (less $$ than auto renew), my subscription runs out in 42 days. Last year when I entered the new keycode, it started a new account instead of adding a year to my current subscription. I don't know if I messed up - Is there a way to add the new keycode to my current account?

I didn't want to lose the time so I chatted with customer service last year and they added the time, but still, would rather not have to go that route. I can't remember for certain but I think it meant changing passwords on the devices covered as it might have been the new account that was kept not the current one.

Thanks for the help.

My subscription is Norton 360 - 5 license.

edit: I posted in this sub forum by mistake, posted in the correct sub Subscriptions with a link to this post. Moderator - sorry for any problems.

Labels: Subscription
Accepted Solution
Kudos0

Re: Adding a new keycode to existing subscription

Posted: 27-May-2023 | 4:44AM · Permalink

You did not really do anything wrong last year. When you enter a new product key it does get registered as a second subscription. It does not get added to the existing subscription. This is because Norton has no way to know whether this is a renewal or if you just needed another subscription to cover additional devices.

Contacting Support and asking them to add the new subscription key's time to the existing time is the best way to handle the situation. Plus you do not have to worry about losing the key before you would need it.

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Replies

Kudos0

Re: Adding a new keycode to existing subscription

Posted: 26-May-2023 | 7:05AM · Permalink

What you did last year, contacting Support, is actually the easiest way to do it.

If you want to enter the product key yourself, you can hold onto the new key and enter it into your 360 when you have only one or two days remaining on the old subscription. If you do this, be sure you have gone into your account and turn off the Automatic Renewal for the current subscription.

There is no need to change passwords on the devices when you renew a 360 subscription. The new subscription is registered to your existing Norton Account. 

Kudos0

Re: Adding a new keycode to existing subscription

Posted: 26-May-2023 | 9:41PM · Permalink

So if I wait until there is a day or two left it'll go onto the current subscription?

I must have done something wrong last year, my account had two subscriptions on it at the same time, the original with time remaining and the new one from the new keycode. Honestly I don't remember what I did wrong but when I chatted with customer service, they added the time left from the old sub to the new one. I don't want to make that mistake again.

Accepted Solution
Kudos0

Re: Adding a new keycode to existing subscription

Posted: 27-May-2023 | 4:44AM · Permalink

You did not really do anything wrong last year. When you enter a new product key it does get registered as a second subscription. It does not get added to the existing subscription. This is because Norton has no way to know whether this is a renewal or if you just needed another subscription to cover additional devices.

Contacting Support and asking them to add the new subscription key's time to the existing time is the best way to handle the situation. Plus you do not have to worry about losing the key before you would need it.

Kudos0

Re: Adding a new keycode to existing subscription

Posted: 01-Jun-2023 | 6:11AM · Permalink

Thanks for your help!