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Kudos2 Stats

"Additional Apps and Services" banner

Posted: 12-Jan-2022 | 3:33PM · 41 Replies ·

So I haven't used Norton in a while and have switched back to see what has changed and hopefully improved. Want to switch away again almost immediately.

The main issue, maybe I am stupid?, but there is a banner that literally covers up the "Parental Controls" on the launch view and I can literally find absolutely no way to remove it. The banner is for "Additional Apps and Services" and it constantly just advertises "Antitrack". If I expand the banner it does have a "close" option, but that just puts it back down to its minimal state covering Parental Controls.

Has Norton really gone so far in advertising that it blocks you from using its own program features? There is nothing in settings that relates to it I can find at all.

Labels: Norton 360, Popup

Replies

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 12-Jan-2022 | 3:48PM · Edited: 12-Jan-2022 | 4:01PM · Permalink

Do you see My Norton window vertical scroll bar?

Maybe, you'd prefer Classic view

Switch between the My Norton window and Classic view
https://support.norton.com/sp/en/us/home/current/solutions/v135516915

Kudos4 Stats

Re: "Additional Apps and Services" banner

Posted: 12-Jan-2022 | 3:55PM · Edited: 12-Jan-2022 | 4:01PM · Permalink

Mine looks a bit different. My version does not give me a scrollbar! Scaling is at recommended and I am not using any other screen access, it is just not providing a scrollbar. Regardless I think there should be a way to remove this?

Kudos0

Re: "Additional Apps and Services" banner

Posted: 12-Jan-2022 | 4:00PM · Edited: 12-Jan-2022 | 4:03PM · Permalink

R U using Ease of Access display settings?
RU using scaling 100% (Recommended)?

R U Windows 11? 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 12-Jan-2022 | 4:02PM · Permalink

No

Yes

Yes

Kudos0

Re: "Additional Apps and Services" banner

Posted: 12-Jan-2022 | 4:03PM · Edited: 12-Jan-2022 | 4:04PM · Permalink

Hmm....
We'll need Windows 11 user to comment re scroll bar. 

Thanks for posting pic.  

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 13-Jan-2022 | 4:38PM · Permalink

I have Windows 11 and there is a scrollbar on the right of My Norton. I do not have any banner for AntiTrack. 

From the picture posted it looks like there is no room to scroll.

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 13-Jan-2022 | 5:13PM · Edited: 13-Jan-2022 | 5:13PM · Permalink

And I am not sure why the banners are on the right when there are all sorts of room on the left of My Norton?

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 13-Jan-2022 | 6:39PM · Edited: 13-Jan-2022 | 6:51PM · Permalink

xjoex:

And I am not sure why the banners are on the right when there are all sorts of room on the left of My Norton?

Yeah....whose idea was it to cram all the bloat on the right.  

@xjoex
Does your Windows 11 -> My Norton have Run Smart Scan button? 
~ if we're taking a survey
I sure don't need prominent Run Smart Scan button. 

and I sure don't need the graphic

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 13-Jan-2022 | 10:41PM · Permalink

Yes I do have a smart scan button exactly as the picture shows. Norton wastes lots of space here and also in Password Manager which could be used more effectively to spread things out.

Also there is no way to maximize the window and allow for better viewing. Let's hope that a future interface includes more of this spacing and utility.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 3:19AM · Edited: 14-Jan-2022 | 3:41AM · Permalink

xjoex:

Yes I do have a smart scan button exactly as the picture shows.

@xjoex you're Windows 11 and you have Run Smart Scan button same as I have on Windows 10?
 

But, @tedion Windows 11 does not have Run Smart Scan button? nor vertical scroll bar??
Q: Is Run Smart Scan button regional feature?
Q: Is vertical scroll bar regional feature? 
Does @tedion Norton Crypto banner change My Norton window presentation??

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 3:40AM · Edited: 14-Jan-2022 | 3:55AM · Permalink

xjoex:

Yes I do have a smart scan button exactly as the picture shows.

Note: My Norton [here] does not have Run Smart Scan button nor vertical scroll bar.

  • Norton Crypto is supported on Windows 7 SP1 and later, Windows 8 and Windows 10 

Um, Windows 11? 

Kudos2 Stats

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 4:22AM · Edited: 14-Jan-2022 | 4:22AM · Permalink

I have the same issue and support wanted to poke around in my pc to fix it (it's not a fault with my pc, so they were fishing, something that coming from a security software company I find alarming). It's clearly a programming issue with the software and Norton need to fix it. I'm disgusted that the two intrusive adverts top and bottom of that pane are preventing me from using Parental Controls.

Windows 10.

File Attachment: 
PDF icon Norton 0.pdf
Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 4:26AM · Permalink

Yes, mine looks like this, too. No Scrollbar, so I can't use Parental Controls and the button below that is totally hidden, so I can't use that either.

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 4:27AM · Permalink

I'm using Windows 10, same problem.

Kudos2 Stats

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 5:08AM · Permalink

I have the Norton Crypto banner and am using Windows 11.

This does not feel like a Windows 10 vs 11 issue but what do I know really. Seems more like Norton cramming in issues together in the same area and the overflow has affected the scrolling.

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 5:09AM · Edited: 14-Jan-2022 | 5:27AM · Permalink

Luuta:

I have the same issue and support wanted to poke around in my pc to fix it (it's not a fault with my pc, so they were fishing, something that coming from a security software company I find alarming). It's clearly a programming issue with the software and Norton need to fix it. I'm disgusted that the two intrusive adverts top and bottom of that pane are preventing me from using Parental Controls.

Yes, mine looks like this, too. No Scrollbar, so I can't use Parental Controls and the button below that is totally hidden, so I can't use that either.

I'm using Windows 10, same problem.

Ahh....Windows 10, same problem.  Thanks
Did Support say the Norton Crypto banner is causal? 
Did Support say they're aware of "No Scrollbar" issue and working on a fix? 

How to post an image in the forums
https://community.norton.com/en/forums/how-post-image-forums-0

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 5:13AM · Permalink

xjoex:

I have the Norton Crypto banner and am using Windows 11.

This does not feel like a Windows 10 vs 11 issue but what do I know really. Seems more like Norton cramming in issues together in the same area and the overflow has affected the scrolling.

Ahh....so users with Norton Crypto banner are affected.
Okay, OS is not related to no scroll bar issue. 
Norton Crypto banner is causal. 
Thanks

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 5:17AM · Edited: 14-Jan-2022 | 5:26AM · Permalink

We'll try to call attention:  

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 6:13AM · Edited: 15-Jan-2022 | 8:00AM · Permalink

All "Support" wanted to do was nosey around my computer, for no reason I could see (except for fishing). I had to end the chat session because he wouldn't deal with the problem, but kept insisting on taking control of my pc and pretending I hadn't told him, No, I'm not letting you do that.

Really makes you wonder how seriously Norton take security when their own staff are on fishing expeditions.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 14-Jan-2022 | 6:39AM · Edited: 14-Jan-2022 | 6:40AM · Permalink

We'll try to call attention:  
 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 15-Jan-2022 | 3:45PM · Edited: 15-Jan-2022 | 4:00PM · Permalink

Q: Is Run Smart Scan button regional feature? Funnily after using Norton a few days the Run Smart Scan started showing up. So that appears a no.
Q: Is vertical scroll bar regional feature? As others have commented I am guessing it is a poor implementation of the Norton Crypto. I am guessing they rushed the implementation and it is just a bug, without Crypto content would fit without the need for a scrollbar. 

Obvious solution to me is to give users more control over the UI. Allow us to remove Crypto if we don't want it. Allow us to remove the advertising in a product we have paid for. Have a little app shop button if you must, but a giant permanent banner is just rude. Either way hearing other experiences this is a design flaw/bug of the newest version of the UI, but there is no good bug reporting mechanism that I can see for Norton. Except for dealing with customer service, no thanks.

I have set my launch view to Classic so I can thankfully forget it exists for the most part, so thanks for that tip @bjm_.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 15-Jan-2022 | 3:58PM · Permalink

Very rude and customer unfriendly. Companies like Iobit have a little sales button or three, leading to another screen within the app, or to the sales web page. It's still annoying, but it stops you clicking on a button that promises to clean up your PC but takes you to a sales page instead. So it not only blocks it's own features, but misleads it's customers and wastes their time, too. It's a cynical, patronising treatment of their own customers, done with greed and total disregard for their time, like a malicious joke. If these two faults are a sign of the future of Norton products, they will quickly become too annoying to use.
Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 15-Jan-2022 | 4:10PM · Edited: 15-Jan-2022 | 4:10PM · Permalink

as work-around 
~ features on My Norton right side (for example: Parental Controls) are accessible thru -> https://my.norton.com/extspa/dashboard/Home

Kudos0

Re: "Additional Apps and Services" banner

Posted: 17-Jan-2022 | 6:50AM · Edited: 17-Jan-2022 | 7:05AM · Permalink

bjm_:
xjoex:

Yes I do have a smart scan button exactly as the picture shows.

Note: My Norton [here] does not have Run Smart Scan button nor vertical scroll bar.

  • Norton Crypto is supported on Windows 7 SP1 and later, Windows 8 and Windows 10 

Um, Windows 11? 

Windows 11 has been added to Notification [here] Edited: 17-Jan-2022

Still trying to get info on vertical scrollbar.   

Kudos2 Stats

Re: "Additional Apps and Services" banner

Posted: 20-Jan-2022 | 1:37AM · Permalink

Hi @bjm_,

Thank you for your post. We are working on the scroll bar issue. Once fixed, I will update this thread. Thanks. 

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | NortonLifeLock
Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 22-Jan-2022 | 4:53PM · Permalink

Add odd thing I have noted since my original posts. When not logged in (see screenshot) a scrollbar does appear. As soon as the account login occurs though and Parental Controls and Dark Web Monitoring are put in the menu the scrollbar vanishes. 

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 03-Feb-2022 | 3:22PM · Edited: 03-Feb-2022 | 3:23PM · Permalink

Norton Security 22.22.1.58 for Windows is now available! 

  • Bug fixes:
    • Scroll bar missing in Features Tile area ( Thread1, Thread2) 
    • The screen shows 100% utilization with 10.2 hash rate – (Thread) 
    • Norton Security History shows Task Manager is blocked in Windows 11 – (Thread)
  • Other minor bug fixes, under-the-hood changes, and performance enhancements 

https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222158-windows-now-available 

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 12:13AM · Permalink

Can confirm that we now have scrolling, also that the pesky banner still has no option for removal! Small wins.

Just confirming with you bjm_ do you know whether the "Privacy Monitor" that is below "Parental Controls" in your first posted screenshot is standard? It is not appearing on mine. I do note however that my new scrollbar does disappear behind the pesky "Additional Apps and Services" banner. It doesn't seem to be enough to drag far enough down behind the banner to reveal a new app, but I can't be sure.

Part of the original issue was that the bounding box for the App display should end above the banner, which it clearly does in your own screenshot bjm_. When they implemented Norton Crypto, they don't seem to have bothered resizing any of bounding boxes, just shoved them all down the interface causing the bottom of the bounding box to go behind the banner. With the "fix" of the latest patch they just added a scrollbar to the bounding box, but didn't address any of the additional problems with the bounding box and its positioning at all.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 12:34AM · Edited: 04-Feb-2022 | 1:21AM · Permalink

tedion:

Can confirm that we now have scrolling, also that the pesky banner still has no option for removal! Small wins.

  • Additional settings offering to hide crypto in My Norton

  • Customers who opt-in to using Norton Crypto will have the feature installed on their systems (See announcement)

https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222158-windows-now-available 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 12:41AM · Edited: 04-Feb-2022 | 1:03AM · Permalink

tedion:

Just confirming with you bjm_ do you know whether the "Privacy Monitor" that is below "Parental Controls" in your first posted screenshot is standard? It is not appearing on mine. I do note however that my new scrollbar does disappear behind the pesky "Additional Apps and Services" banner. It doesn't seem to be enough to drag far enough down behind the banner to reveal a new app, but I can't be sure.

I don't have Norton Crypto...fwiw ~ my My Norton 22.22.1.58 ~ W10 + Sign'd In + scrollbar full up
 + scrollbar full down

Kudos0

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 12:56AM · Edited: 04-Feb-2022 | 1:04AM · Permalink

I don't have Norton Crypto...fwiw ~ my My Norton 22.22.1.58 ~ W10 + not Sign'd In + scrollbar full up

+ scrollbar full down 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 3:48AM · Permalink

Sorry, I couldn't see the attach image button as an image, rather than a download. Thanks for the help.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 04-Feb-2022 | 3:51AM · Permalink

I despise that sales advert disguised as a programme button. That's the one thing that will turn most people off buying Norton again. It should be included with Norton 360 at no extra cost, as most of its work is simply linking to Windows own programmes.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 05-Feb-2022 | 10:01PM · Permalink

Thanks bjm_

As you can see here the scroll bar goes behind the banner on mine when at its lowest and Parental Controls is barely clearing the banner. I cannot hide the Crypto to see if that at least shows me something hidden, for some reason the option to hide it is greyed out for me no matter if Crypto is turned on or off.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 06-Feb-2022 | 12:24AM · Edited: 06-Feb-2022 | 12:46AM · Permalink

tedion:

Thanks bjm_
As you can see here the scroll bar goes behind the banner on mine when at its lowest and Parental Controls is barely clearing the banner. I cannot hide the Crypto to see if that at least shows me something hidden, for some reason the option to hide it is greyed out for me no matter if Crypto is turned on or off.

Curious, you've tried to hide the banner like explained in the Announcement?  Just curious, my machine is entry level.  I guess if your box has viable GPU.  Then Norton adds Norton Crypto options in Systray...like explained in the Announcement.  

  • Added Norton Crypto options in Systray
  • Additional settings offering to hide crypto in My Norton

  • Customers who opt-in to using Norton Crypto will have the feature installed on their systems

https://community.norton.com/en/blogs/product-service-announcements/norton-security-2222158-windows-now-available

Hmm, wonder if you start over (refresh Norton install) and hide the banner before opt-in to using Norton Crypto...would help.  Maybe, once you opt-in.  The banner cannot be hidden.    
Hmm, wonder if you try Sign Out -> Restart (not Shut down) machine -> Sign In...would help. 

Lets ask @xjoex to chime in.  I think xjoex has viable GPU. 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 06-Feb-2022 | 2:39AM · Permalink

Cheers, yes I do have a reasonable desktop with a discrete GPU and opted in to take a look. Haven't yet decided really whether I would use it or not but I would have assumed if turned off you could hide it, but it is all greyed out and unclickable.

Will try signing out and in again as you suggest later on and see how that goes.

Kudos0

Re: "Additional Apps and Services" banner

Posted: 06-Feb-2022 | 5:10AM · Edited: 06-Feb-2022 | 5:58AM · Permalink

tedion:

Cheers, yes I do have a reasonable desktop with a discrete GPU and opted in to take a look. Haven't yet decided really whether I would use it or not but I would have assumed if turned off you could hide it, but it is all greyed out and unclickable.

Will try signing out and in again as you suggest later on and see how that goes.

Hmm, so with 22.22.1.58 on board.  Since, you had opted in before 22.22.1.58 patch. 
1) My Norton - Crypto banner remains.  On - banner goes green & Off banner goes gray. 
2) NCrypt.exe remains.
3) Additional settings offering to hide crypto in My Norton is grayed out.
4) Norton Crypto options in Systray. 

I'm trying to imagine before 22.22.1.58 vs after 22.22.1.58.

tedion:
I cannot hide the Crypto to see if that at least shows me something hidden, for some reason the option to hide it is greyed out for me no matter if Crypto is turned on or off.

Maybe, once you Crypto opt-in.  My Norton - Crypto banner cannot be hidden.    So, even with a Norton refresh install and you were able to hide My Norton - Crypto banner.  Once you opt in.  My Norton - Crypto banner cannot be hidden. 

And once you Crypto opt-in.  The vertical scrollbar goes behind the Additional Apps and Services banner.  You cannot see if any item is below Parental Controls.  

Seems like based on your experience.  22.22.1.58 patch returns poorly function scrollbar. 
And Norton Crypto -> opt-in is one time - one way.  Once you opt-in.  There is no easy opt-out. 

I was imagining a fuller functional opt-in | opt-out experience.  Why does Norton Crypto banner need to be prominent on My Norton right panel?  All that real estate on My Norton left panel.  Why can't Norton Crypto banner be placed with the Run Smart Scan button/graphic.  I don't need prominent Run Smart Scan button/graphic. 

Once you're Norton Crypto opted-in.  There is no easy Norton Crypto opt-out.  Once you commit.  You're committed.  You're stuck with My Norton - Norton Crypto banner.  You're stuck with Norton Crypto options in Systray.  Even if I was a miner.  Norton Crypto banner feels too prominent.  
My Norton UI has always felt too prominent, for me.   Just saying. 
Cheers

Kudos1 Stats

Re: "Additional Apps and Services" banner

Posted: 06-Feb-2022 | 3:31PM · Permalink

So tried a few things. Completely turning crypto off, restarting, signing out etc. And yes, the option to hide crypto remains greyed out. Once you opt in there seems to be no way to hide it.

NCrypt.exe is only active while Crypto is on. This does appropriately stop running if crypto is turned off.

In general the UI design of My Norton is consistently terrible. I have tried to focus this thread only on the issues of the scroll bar and banners. But once you start digging the number of misaligned boxes, the sign in experience that is a mess, banners that don't behave appropriately, lack of options, the huge amount of real estate that is uselessly used. It is literally amateur hour. I really do think Norton need to go back to the drawing board with this UI, because it is frankly a huge mess and they should really be embarrassed about it. And this is from the apparent leader in security products?

Classic thankfully has none of the UI issues. But they have also started to neuter its functionality as they are obviously pushing over to My Norton. You really shouldn't do that until your new product is better than your old!

Kudos0

Re: "Additional Apps and Services" banner

Posted: 12-Feb-2022 | 3:30PM · Edited: 12-Feb-2022 | 3:33PM · Permalink

Gayathri_R:

Hi @bjm_,
Thank you for your post. We are working on the scroll bar issue. Once fixed, I will update this thread. Thanks. 
-Gayathri

   @Gayathri_R ...is the scrollbar issue fixed?  

tedion:
As you can see here the scroll bar goes behind the banner on mine when at its lowest and Parental Controls is barely clearing the banner.

https://community.norton.com/en/comment/8521947#comment-8521947 

Kudos0

Re: "Additional Apps and Services" banner

Posted: 22-Feb-2022 | 1:30PM · Permalink

bump

Kudos0

Re: "Additional Apps and Services" banner

Posted: 06-Mar-2022 | 9:09PM · Permalink

bump

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