Kudos0

aftafter running driver updater I have no sound - sys no audio device

Posted: 17-Sep-2023 | 4:17PM · 4 Replies ·

After running the Update Drivers tool, I lost all audio on my Windows 10 laptop.  Microsoft had me reinstall Windows 10 to no avail.  And, Microsoft told me to contact the laptop manufacturer.  After spending hours on the phone and in online chat sessions, Dell said they will have to send a tech out to my home to physically remove and replace the audio components.   I had no other problems until running the update drivers program from Norton.  

Labels: Windows 10

Replies

Kudos0

Re: aftafter running driver updater I have no sound - sys no audio device

Posted: 17-Sep-2023 | 11:10PM · Edited: 17-Sep-2023 | 11:21PM · Permalink

Another case of Driver Updater creating havoc with computers - too late but it should be avoided at all costs. In the system tray does the speaker icon icon appear, if not the necessary driver is not loading, although reinstalling Windows should have solved issue by wiping out changes made by Driver Updater. If it is available, is it showing sound  being OFF, icon followed wit s X, if this is the case, will pressing the sound button on keyboard turn sound back on? Also, has the control panel 'Sound' been set up to to default computer sound, or in my case, headphones/speaker (have external speakers), in this case, they need plugging into computer port, plugging in I believe auto detects that they are plugged in & that will show in the control panel accordingly.

Kudos0

Re: aftafter running driver updater I have no sound - sys no audio device

Posted: 18-Sep-2023 | 2:27AM · Edited: 18-Sep-2023 | 2:32AM · Permalink

https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-...

May help. Also try opening Device Manager, first item is for Audio drivers. Click >to open, double click driver description to open settings, click on 'Driver' in top bar, click on 'Update Driver' to see if Microsoft offers an updated driver, if so, install & see if that works, can always 'Roll Back'

There has been numerous problems after people running Driver Updater, in some cases, computer not bootable any more, this is on first attempt to boot after running it - Norton's response apparently being 'Nothing to do with us'

Kudos0

Re: aftafter running driver updater I have no sound - sys no audio device

Posted: 18-Sep-2023 | 5:30AM · Permalink

Have you done multiple system restarts after the Windows reinstall? A restart should check for missing hardware drivers. Be sure you are using the Restart command. Not Shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.

A Windows reinstall will have turned on the Fast Startup feature in case you had turned of off in the past.

 

Kudos0

Re: aftafter running driver updater I have no sound - sys no audio device

Posted: 18-Sep-2023 | 6:38AM · Edited: 18-Sep-2023 | 7:30AM · Permalink

Gig1996.: I think Dell are telling you the wrong thing. If all was OK prior to Driver Update, this must surely be a software not hardware issue. Perhaps you should have a computer specialist look at it before getting Dell themselves involved. I, very, very occasionally have the problem with no sound, convinced it was a hardware issue with external speakers/connections. Then one day realised, when pressing sound button on keyboard, no pop-up appeared at bottom of screen as it should, that day it was accompanied by a Windows message pop-up to say driver not loaded, a reboot solved it. Have you tried pressing keyboard sound button to see if you get any sort of Windows notification?

After reinstalling Windows as a virtual fresh start, have you manually run Microsoft Windows Update a few times to see if this picks up any outdated drivers. A reinstall of Windows in theory provides a full suite of up-to-date operating system files, but not guaranteed to do so.