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Kudos0

After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

The title, says everything.

It's similar to the issue here: https://community.norton.com/en/forums/windows-action-center-saying-norton-not-running-after-227075-update

For the moment I have disabled Windows 7 monitoring for Firewall, Spyware/Virus and Network protection because they are all red.

Is there a way to fix it or should we wait for a patch from Symantec??

Thanks.

Replies

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Same issue.  Yesterday, I installed something like 17 Microsoft patches.  While I was at it, checked Norton Internet Security for updates.  Updated to 22.7.0.75.  Action Center lit up red on Spyware/Unwanted software, Virus Protection,  and Firewall.  Uninstalled NIS, rebooted, rebooted again, went to upgradecenter.norton.com and selected V20 as product so that it would download the latest version.  Performed install.  No issues with Action Center.  Ran LiveUpdate repeatedly until it said no more updates.  Action Center lit up again.  From Action Center, attempt to turn on NIS, which of course is already on.  Will not turn on, update button is greyed out.  Win 7 Pro x64.  On another computer running Win 7 Pro x86, installed all MS Patches and upgraded NIS completely without issue.  Action Center is fine.  

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Any solution ?

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Same issue, windows 7 did the live update now all boxes have a red tick telling me norton is not running.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Same here.  50+mb update, restart, NIS slow to start, and finally Windows 7 Action Center reports both spyware and virus protection off.  NIS says its on..

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Well, I guess this isn't just a NIS/N360 issue then, as it's affecting the folks who has NS as well.

What sort of bothers me is I felt that this new version update should have been V23, and NOT 22.7.  If it was V23 by turning off the auto download of new versions, we wouldn't be forced with this update.

But, since it's listed as V22.7 you can't stop the update.  It seems like a sneaky way to force a major update ... and I consider it major as it was going through beta testing

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Same problem for me (windows7 home italian/NS english), the Action center report 2 errors, but clicking to fix just display a window that run WSCstub.exe with no action both for virus protection and Spyware protection were the list has 2 choice, Norton and Defender, choosing Norton no change....

We will wait for a fix....

-m

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Also affecting vista.

The ad for this new update does not include support for vista.

A temporary fix mentioned on another thread, is to right click the norton icon and disable the smart firewall and auto protect, then re-enable them.

It removes the red flags but they will reappear on restart.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

The very same problem after Norton live update. I have just installed 10 important windows updates and thought that this might solve the problem but sadly no. I'm on Windows 7. I just need confirmation that my NIS is doing its job. I'm so pleased I'm not the only one.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

I also confirm this.

I reported this issuelast week  in the beta forum too https://community.norton.com/en/forums/incorrect-detection-windows-7-action-center

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

They certainly don`t seem in any rush to fix it or even acknowledge the issue.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

tbalint444444:

I also confirm this.

I reported this issuelast week  in the beta forum too https://community.norton.com/en/forums/incorrect-detection-windows-7-action-center

That's great! ... a known issue with the beta ... but still launch anyway and force it upon everyone.  Obviously there was a launch date to hit and testing wasn't going to get in the way

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hi Everyone,

We have already reported this issue with the logs collected for further investigation and team currently working on this. We will update this forum post once we have more information.

Thanks again for additional information provided with the screenshots.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Win 7 action centre indicating Norton not active 16.6.16

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Running Windows 7 Pro Sp1 x64

Update 22.7.0.75 auto updated this morning.

Norton program shows as all OK and protected however upon reboot Windows 7 Action Center says that Spyware Protection, Virus Protection, and Network Firewall are TURNED OFF.

Rebooted again but no change - manual options buttons to tell windows to turn on these protections do not respond.

Norton program continues to show all OK - running Help>Support says all OK.

Pls advise if I am protected or not!!

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Many others with the same issue, norton don`t seem to be very interested.

A temporary fix..If you right click the norton icon on the taskbar, disable auto protect and smart firewall, then re-enable them, the flags will vanish, but will reappear on restart.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

I contacted CS via Chat; recommended an uninstall and then reinstall. It worked. Too bad "their bug" caused

me work! BTW, another device (same OS, Win 7 Pro) is A-OK after a Live update; a third device with Win 10 Pro, is A-OK after a Live Update. Go figure?)

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Have you restarted the system since re-installing?

I did a total uninstall and thought it had solved the issue, but after a couple of restarts the problem returned.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

davey, I assume your comment was to Richard as yes, I have restarted my computer since the upgrade install - that is when the Windows Action Center went all "red".

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

davey00 & Lexus2456, I have restarted my system twice since the  download/reinstall, and all remains well...so far. I see a fix is being phased out to users via Live Update by Norton...

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Yes it was to richard as he has done the complete uninstall.

If you try the temporary trick i posted above it will remove those red flags, but they will return on restart.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Richard, where did you see that a fix is being phased out via Live Update?

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Folks -- I have this issue as well.  My system is Windows 7 Pro Sp1 x64.

I just had a chat with Symantec support and below is their response:

"We are aware of the issue and Norton have identified a cause for this issue and we are working on releasing a fix through Liveupdate, it will be released within a week. It will not impact the security of the PC and you can continue using the device as usual."

"Your computer is protected by Norton. The only issue is with the updates and Windows Action Center."

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Lexus2456, you see the release info now?

Kudos1 Stats

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

The problem update has been removed from the live update

If you uninstall your product and reinstall you will get the previous version without all the problems.

Easier than waiting a week for a fix.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

yeh, as davey00 says, do the uninstall and reinstall and you will get the previous earlier updated version (after going through 'live update'), this I did and it works okay and yes wait for the 'fixed update'.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

That thread has now been removed, norton can`t stand criticism.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Sorry, that was my mistake. I'm in the process of consolidating forum threads on the subject, and that thread was moved. I apologize for the confusion. We know there's an issue, and we're working to resolve it. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos1 Stats

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hi Everyone,

The Norton 22.7 product update has been pulled from the LiveUpdate server and is no longer available for download.

Symantec is working on the issue where the “Windows Action Center incorrectly reports the Norton Security status” and we will update the forum thread once we have any updates on an ETA for a release with a fix. This issue does not impact the security of the pc as long as the Norton product reports its features are enabled.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos1 Stats

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Norton, perhaps you could make this post a "sticky" one so others can see the issue and what Norton is doing to remediate it.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

This issue is being investigated. Please see this link.

https://community.norton.com/en/comment/7041121#comment-7041121

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hello

Here is Sunil's post about the pulling of 22.7


Sunil_GA Admin

Administrator30



Re: action center saying Norton is not running after the 22.7.0.75 update

Posted: 17-Jun-2016 | 8:24PM • Permalink new

Update:

Customers who have already received the Norton 22.7 update do NOT need to uninstall and reinstall the previous version. Symantec is working on a fix to be released shortly to address the issue where "Windows Action Center incorrectly reports the Norton Security status." This issue does not impact the security of the pc as long as the Norton product reports its features are enabled.


A larger view

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hello everybody & especially to the Norton Staff Admin,

I'm not a computer-expert nor a novice but I found the solution to this issue after 1-day search
The problem is that the upgrade to 22.7.0.75 leaves 2 services active that doesn't exist anymore in the new version. The product works fine as the Norton Staff says, but it gives 2 false positives to the Windows Action/security center in my WIN7x64 (due to false links in the registry).
Solution:
1) cross out Norton Tamper Protection in Settings for 15 minutes
2) go to the Device Manager
3) put on "Show Hidden Devices"
4) go to Drivers Not-Plug&Play Compatible and DELETE this 2 remainders of the former version : NAVENG en NAVEX15
5) Restart your PC
6) Put on the Norton Tamper Protection (it will do so automatically)
NS works fine & also the Windows Action/Security center !!
Success everyone, and I hope for a nomination from Norton - I have to renew my licence within due time , ha ha , got the hint, my friends !! 
Rik (a Norton-adept for 20 years)

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Ricky007:

Hello everybody & especially to the Norton Staff Admin,

I'm not a computer-expert nor a novice but I found the solution to this issue after 1-day search
The problem is that the upgrade to 22.7.0.75 leaves 2 services active that doesn't exist anymore in the new version. The product works fine as the Norton Staff says, but it gives 2 false positives to the Windows Action/security center in my WIN7x64 (due to false links in the registry).
Solution:
1) cross out Norton Tamper Protection in Settings for 15 minutes
2) go to the Device Manager
3) put on "Show Hidden Devices"
4) go to Drivers Not-Plug&Play Compatible and DELETE this 2 remainders of the former version : NAVENG en NAVEX15
5) Restart your PC
6) Put on the Norton Tamper Protection (it will do so automatically)
NS works fine & also the Windows Action/Security center !!
Success everyone, and I hope for a nomination from Norton - I have to renew my licence within due time , ha ha , got the hint, my friends !! 
Rik (a Norton-adept for 20 years)

ITMA.
​Tried the W7/64 fix as above, on my Vista32.
Still giving 'Security Center' RED & GREEN anomalies.

Confirmed NIS, not NS, still working with:-
'GET SUPPORT' ¦ OK, 'QUICK SCAN' ¦ OK , 'FULL SCAN' ¦ OK, 'NPE': UNWANTED . . .' ¦ OK, NPE': SYSTEM SCAN' ¦ OK,
CHECKED: 'TASK MANAGER' ¦ OK, CHECKED: 'DEVICE MANAGER' ¦ OK, CHECKED: 'SERVICES' ¦ OK.
The original 'QUICK FIX', still works. Disconnect Internet, Auto-Protect/Firewall - OFF/ON, Reconnect Internet.

 

Be safe out there !
"It's That Man Again."
The Silver Surfer. AK.  [ AGED : NOT OLD ]

Kudos1 Stats

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hi Everyone,

A new build of Norton 22.7.0.76 product update has been posted back to the Live Update servers. This patch update addresses the issue where the Windows Action Center incorrectly reports the Norton Security status. This update is available via Live Update and is being released in a phased manner. Please run Live Update until all updates are installed and then check if the issue is resolved.

Please see the Norton 22.7 Product Update Announcement Blog for more information.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hi, it worked for me on a WIN7 x64bit machine for Norton Security.
But don't worry , as you can see Norton itself came out with a new version today which should fix it for everyone.
Best luck.

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

ITMA. Vista 32.
NIS v 22.7.0.76 received.
Security Center reporting correctly.

Routine tested v22.7.0.76 in the usual manner, OK
Be safe out there !
"It's That Man Again."
The Silver Surfer. AK. ( OLD; BUT, NOT AGED. )

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hello all,

I have NS 22.7.0.76, with no updates available via LiveUpdate, and Windows Security Center is still showing Norton as turned off. I'm running Windows 10 1586 x64. Any suggestions?

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Hello

Have you disabled Fast Startup and restarted your computer?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

Just did, no change. But I found that if I disable auto-protect, and attempt to "turn on" Norton Security in the Security Center, it re-enables auto-protect and the warning in Security Center goes away for AV, anti-spyware, etc. Firewall warning also goes away if I repeat the process for the smart firewall. 

Let's hope Windows stays happy like this. 

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

I recommend you to completely remove your current Norton Security version (incl. personal settings & preferably also remainder maps which are not uninstalled by windows & greyed-out Symantec-drivers in the "not plug&play section" after reboot) and do a fresh install of the newest version 22.7.0.76 you can download in your own language at http://norton.com/latestns .
This should definitely solve this Windows Security center issue.
Best of luck, Rik

Kudos0

Re: After 22.7.0.75 update Windows 7 Action Center reports that Norton is OFF

I recommend you to completely remove your current Norton Security version (incl. personal settings & preferably also remainder maps which are not uninstalled by windows & greyed-out Symantec-drivers in the "not plug&play section" after reboot) and do a fresh install of the newest version 22.7.0.76 you can download in your own language at http://norton.com/latestns .
This should definitely solve this Windows Security center issue.
Best of luck, Rik

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