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Kudos0

After installing on a phone it shows "monitors: None" against the device

Hi there,

I have just installed Norton Family on a PC, Laptop, Android tablet and an Android phone. 3 of the devices are fine, however one shows "monitors: None" against the phone.  There are no options to associate to my daughter do you know what I can do?

Replies

Kudos0

Re: After installing on a phone it shows "monitors: None" against the device

The phone is still showing as if it is not associated to my daughter, even though it looks as it if it is in the settings. I installed it on her sister's phone just now and that worked without any issues.

Do you think I need to remove and reinstall the app ?

Kudos0

Re: After installing on a phone it shows "monitors: None" against the device

Hi lxtwin,

To protect your privacy, I've removed your attachment after I saved the information to myself.

If by now you still don't see the device showing, please reinstall the device.  For details, please check out the link below.

https://support.norton.com/sp/en/us/home/current/solutions/v40464292_NF_...

Thanks

Katie

Thanks Katie

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