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Kudos0

After live chat help have totally lost Antivirus. Can I download Antivirus replacement?

After downloading Sierra got Safari extension error from Antivirus.  Techies tried to help but 2 live chat sessions were timed out and I am left with no Norton on hard drive.  Can I safely try to download Antivirus replacement?

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Kudos0

Re: After live chat help have totally lost Antivirus. Can I download Antivirus replacement?

Is this how you contacted live chat? I take it this is on a Mac? 

https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_n...

Kudos1 Stats

Re: After live chat help have totally lost Antivirus. Can I download Antivirus replacement?

There is nothing stopping you from trying to download and install again from your Norton Account.

Things happen. Export/Backup your Norton Password Manager data.

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