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Kudos0

After live-update re-boot needed. ID Safe Not filling in id/pw.

After being told by Live-update that a re-boot was needed, from an installed update (this morning 11/1), the Norton Toolbar looks different. Does NOT show Identity Safe item; only the three Gray dots. Can't seem to get to Settings from the Dots. I have to open Internet Security window and go to Configure on Identity Safe line. Also, I had turned Safe Search ON to see what it looked like. Now can NOT find where to turn it Off again. ALSO, Identity Safe is NOT Auto-Filling Id and Password fields. The option to Auto-fill IS ON, in settings.

Replies

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

i have the same problem is there a way to uninstall the latest patch i am still on firefox 39 and use identity safe a lot don't like any other browser as Firefox has one of the best add blockers

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

Another few updates; NONE asking for re-boot. Still isn't Filling in, but clicking on three dots brings up ID Safe. Firefox Add-on window shows that ID Safe is NOT "Signed" yet.

I have to go to the list, for now, to be able to get my Id/Pw's.

I even updated Firefox from vers 40.0.3 to the latest (42.0). Still the Same problem.

Safe Search is Gone from the bar.

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

RE: Norton Identity safe could not be verified for operation with Firefox.
Proceed with caution message: indicates new version 2015.5.6.76 signature needs to be verified by Mozilla.

Norton is working with Firefox to get the Toolbar verified soon and a separate patch will be released to address this.

You'll be able to access / view the logins via IE or Chrome or IDSafe Settings in the product and do the copy to clipboard to use it in FF but it won't be doing the following:
Auto-Fill Logins
Auto-Save Logins

Do you find Norton Identity Safe 2015.5.6.76 ...?
Are you running Norton v22.5.4...?
Please review >  Firefox 41 and 42 Support for Norton Toolbar
Please review >  Compatibility of Norton Toolbar and Norton Identity Safe with Mozilla Firefox Knowledge Base

You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version. It will appear in the LiveUpdate history as Norton Toolbar Add-on for Firefox.

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

markfr:

Safe Search is Gone from the bar.

I also have this problem

I ran live update a few times and install the patch for the tool bar. Now Safe Search is not shown on toolbar. I then disable all my Add-ons except Norton Identity Safe.

After restarting FF Safe Search is shown on the Norton Toolbar. After enabling my Add-on one by one Safe Search is shown except to the point I enabled the FF Add-on NoScript.

Then Safe Search is not shown. So not showing Safe Search on the Toolbar is related to Add-on NoScript.

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

Norton v22.5.4....  Yup... Not sure where to find vers of ID Safe. But, I think it was an update, from this morning.

When I click on the three dots, a window comes up.. Some text under More Options disappears (before you can read it). Open Identity Safe, on the bottom is clickable.

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

yeh its a shame they bring a update to get it working a bit with ff 40 + and stops it working fully on ff 39 hope it gets sorted soon or let us remove the update to get it working properly on ff 39 again

Kudos0

Re: After live-update re-boot needed. ID Safe Not filling in id/pw.

markfr:  Norton v22.5.4....  Yup... Not sure where to find vers of ID Safe. But, I think it was an update, from this morning.

You may find version of Identity Safe with Firefox Add-ons > Extensions > Norton Identity Safe > More. (not More Information).
The Norton Toolbar now has limited compatibility with Firefox 41 & 42. Web-Protection functionalities are enabled, but the VAULT feature is not available with this update. We will be releasing another compatibility update shortly to restore VAULT features to the Norton Toolbar on Firefox 41 & 42.

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