• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

After Update Scanning will not stop

After installing the update when I run a scan it never stops.  When it started the scan box showed 3M+ items to scan and after running all night it was showing 41M of 3M to scan.

Replies

Kudos0

Re: After Update Scanning will not stop

After installing the update when I run a scan it never stops.  When it started the scan box showed 3M+ items to scan and after running all night it was showing 41M of 3M to scan.
Kudos0

Re: After Update Scanning will not stop

You can try turning off archived file scanning. It sounds like there must be a large number of archives on the drive because the number of items scanned (41M) is much greater than the number of items scanned. 

The only other idea i have is that there is a recursive symlink on the drive (e.g. a symlink points to file A which is a symlink that points back to file A). I can't really explain the behavior any other way.

Ryan

Ryan McGann Technical Director Norton Business Unit, Symantec
Kudos0

Re: After Update Scanning will not stop

Can you direct me to something on how to do this?
Kudos0

Re: After Update Scanning will not stop

tonypnc -

Open the Norton AntiVirus application ( either Applications/Symantec Solutions/Norton AntiVirus double-click ) or use the Symantec Menu ( the Symantec icon in the menu bar ): Open Norton AntiVirus.

On the left hand side of the window click on "Automatic Protection". Then click on "Auto-Protect: Configure..." ( you may need to click the lock and authenticate to enable the button ).

This should open the "Auto-Protect Configuration" dialog. Turn off "Scan Compressed Files".  See if this fixes the problem and please report back on the forum.

Thanks 

John HansenSr. Principal Software EngineerMacintosh Group
Kudos0

Re: After Update Scanning will not stop

That did not work.  It was up 10M of 3M items to scan.  The only way to get it to stop is to cancel the scan.
Kudos0

Re: After Update Scanning will not stop

It sounds like you're talking about scanning from the application, is that correct?  If so, the compressed file preference may be found by pressing the "Preferences" button in the bottom section of the "Status and Scanning" tab (toward the right side).  In the window that appears, uncheck "Scan Compressed Files".
Kudos0

Re: After Update Scanning will not stop

Unchecked Scan Compressed Files and ran manual scan again.  No luck scanned $.2M of 3M before I had to cancel in order to stop.
Kudos0

Re: After Update Scanning will not stop

That does seem strange.  Perhaps there is a recursive link, as Ryan suggested.  Offhand, all I can think is to try breaking up the scan into smaller pieces, maybe this will reveal where the problem lies.  By default, the "Entire System" scan will scan all local volumes.  If you have more than one volume mounted, you could try scanning each individually (use the "Choose Files" button to select what you want to scan).  If you only have a boot drive, you could scan individual folders on the top level of the drive.

<<edit: content edited>>

Message Edited by JerryM on 12-01-2009 08:54 AM

This thread is closed from further comment. Please visit the forum to start a new thread.