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Kudos0

After updating the smart utilities I am unable to open Norton Utilities E

After updating the smart update on the Norton Utilities I am unable to open it.

Replies

Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Have you restarted your computer? Not shutdown and startup again. The latest update required you to restart your computer.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Thank for  your reply peterweb,yes I did a restart,I also uninstalled and re-installed and it work ok,but once I did the Smart update and restarted it would not open.

Accepted Solution
Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Well I would just try to reinstall NU again and forget the update. There is no need to do the update as there have really been no updates since before Win 10 was released. The latest update  was for some back end details.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Reinstalled NU again and did not update,working ok.Many thanks peterweb.

Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Good news and good luck.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

None of the solutions given have not already been tried by  myself (multiple times) and by Norton technical staff (multiple times) still will not load.

Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Jane Bohls

What operating system are you using, and version number?

If you have an older NU installer downloaded, try using that.

Try uninstalling NU, then restart your computer. RESTART, not shutdown and startup again. Then install NU again and restart your computer a couple of times. DO NOT run the smart update.  Then see if you can get NU to start.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: After updating the smart utilities I am unable to open Norton Utilities E

Jane and Edward

Try running the SmartUpdate again. A fix has been released for this issue.   https://community.norton.com/en/comment/7981581#comment-7981581

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: After updating the smart utilities I am unable to open Norton Utilities E

Thank you peterweb run the smart update the fix worked.

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