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Kudos0

After verifying my version of NIS (21.0.1.3) I received the following message:

I was verifying if my version of NIS (v. 21.0.1.3) was current, after which I received a message saying that there was an "issue" with my Norton product (see attachment). As instructed, I selected "contact us" and began filing in the form with my contact information. However, when I had to categorize my problem, none of the suggestions adequately described my issue. So, rather then get caught in Chat Hell, having to repeatedly confirm my identity, answer myriad questions having nothing to do with my issue, etc...I though I would bring my problem here. Does anyone have any thoughts on this? Has anyone encountered something similar when ensuring your NIS was up to date?

TIA

UMRK
 

Any thoughts?

File Attachment: 

Replies

Kudos0

Re: After verifying my version of NIS (21.0.1.3) I received the following message:

I was verifying if my version of NIS (v. 21.0.1.3) was current, after which I received a message saying that there was an "issue" with my Norton product (see attachment). As instructed, I selected "contact us" and began filing in the form with my contact information. However, when I had to categorize my problem, none of the suggestions adequately described my issue. So, rather then get caught in Chat Hell, having to repeatedly confirm my identity, answer myriad questions having nothing to do with my issue, etc...I though I would bring my problem here. Does anyone have any thoughts on this? Has anyone encountered something similar when ensuring your NIS was up to date?

TIA

UMRK
 

Any thoughts?

Kudos0

Re: After verifying my version of NIS (21.0.1.3) I received the following message:

Hi. Have you clicked on the Get Support tab in your System Tray, and run Autofix, to see if it comes up with anything ?

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: After verifying my version of NIS (21.0.1.3) I received the following message:

Umrk111

Check that your system date and time are correct.

Be sure you have run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.

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