alerts at impossible times
Posted: 31-Aug-2022 | 9:41AM · 1 Reply · Permalink
At 1:32 am I got an alert regarding my son's computer that said "_____ has reached their curfew and their device has been locked."
This doesn't make any sense to me, because his curfew is actually set as 9 pm. Even more bizarre is that he wasn't even in the house at the time, let alone at his computer.
Is this a glitch? Can I expect it to keep happening?
Re: alerts at impossible times
Posted: 01-Sep-2022 | 8:31AM · Permalink
Thanks for reaching Norton Family Forums.
Upon analyzing the backend data, we see that the alert was generated at 1.30 am explaining that the device was logged in.
Could you please check if there was any windows update happened during that time?
Also, please continue to monitor and reach out to us if the behavior persists.
Norton Family team
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