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Kudos0

all house rules for web monitoring deleted, new rules won't save in profile

We noticed norton stopped blocking websites so I uninstalled/reinstalled.  Still no blocking.  Come to find out all the house rules (with blocked websites) have been deleted from my child's profile.  I've tried adding new ones and they won't stay "saved."  If I try selecting website categories, it will give me an error of "unable to update child's profile."  I've been on norton chat support for 90 minutes and asked for it to be escalated.

Any ideas here??

Replies

Kudos0

Re: all house rules for web monitoring deleted, new rules won't save in profile

Hi jperiod,

Can you please send me your Norton Family account email address by private message via the forum by clicking Inbox at upper right hand corner?

Thanks

Katie

Thanks Katie
Kudos0

Re: all house rules for web monitoring deleted, new rules won't save in profile

Thanks for your private message.  Can you please confirm that you have used the same Norton Family email address when you reinstalled Norton Family on the device?

Thanks

Katie

Thanks Katie

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