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Kudos0

ALL http sites blocked

On a Windows 10 PC all non-secured (i.e. http not https) sites are blocked, even if they should be permitted.

For example

http://www.nytimes.com

is blocked while

https://www.nytimes.com

is (correctly) not.

If Norton Family is turned off completely on the PC, then unsecured sites (e.g.  http://www.nytimes.com) can be accessed in the previously monitored account.

However if Norton Family is not turned off on the PC, but Web supervision is turned off in the house rules from family.norton.com, then bizarrely unsecured sites (e.g. http://www.nytimes.com) can still not be accessed from an account monitored by Norton Family. As one would expect with Web supervision off https sites in categories which would otherwise be blocked can be accessed, so Norton Family running on the PC clearly has recognized that Web supervision was switched off in the house rules.

Peter

Replies

Kudos0

Re: ALL http sites blocked

Hi peterbc,

Can you please send us a screen shot of the block page?

Instructions to post screenshots can be found here

https://community.norton.com/forums/how-post-image-forums-0

Thanks

Katie

Thanks Katie
Kudos0

Re: ALL http sites blocked

Katie,

No block page appears. The page being accessed simply doesn't load, but there is a little spinning circle or whatever in the browser as if were waiting for the server, for any site one accesses that isn't using SSL.

Also this happens on one PC, but not in the same child account on another PC.

Peter

Kudos0

Re: ALL http sites blocked

Actually now the problem has spontaneously resolved itself on the PC that was affected for the last few days.

Kudos0

Re: ALL http sites blocked

Thanks for the update peterbc.

I'll report this to the team anyway to see any reason behind this.

Thanks

Katie

Thanks Katie

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