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Kudos0

All my logins disappeared from online vault with update.

I recently reconfigured the hard drives on my desktop(1/28/2013).  When I installed Norton 360 and logged in to the online vault using my old password, there were no existing passwords.  I then went to my laptop, logged in and found nothing there either.  I clicked to access support from the laptop and was directed to restart to finish updates.  I finally got hooked up with a chat rep, who proceeded to spend the next 2.5 hours trying to migrate the saved login file from my laptop.  I finally asked him to stop at 2:00a.m. with the problem still unresolved.  He requested to call me the following day at 2:00p.m., but never called.

What I want to know is, if this is supposed to be an online vault, where the heck did my logins go.  Also, is there a change in this year's version of 360 that prevents the saved login files from importing to the new version.  It's the end of the month and I need to access my financial accounts.  Can I please get someone from Symantec to take responsibility for this mess and either fix it or admit that the program is FUBAR.

Replies

Kudos0

Re: All my logins disappeared from online vault with update.

Moved to own thread for better exposure.
Kudos0

Re: All my logins disappeared from online vault with update.

Hi EJIII,

I am not from Symantec, but I can try to help you get what you need.  Symentec/Norton employees have RED user names.

Have you ever done an Export of your ID Safe Data?  If so, you can Import it from there.  If not we may be able to get it back for you - but we need to know which Norton Product you are using and also which version (Support > About from main page) of N 360 you are using.

Also there is no change from previous editions of N 360 that prevents the import of the log ins. 

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